Customer Service Manager II - Las Vegas, NV

Pay Range: $52,000-$55,000

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

Job Summary
CBC Specialty Beverage is a leading national distributor of premium coffee, espresso, and tea solutions for the foodservice industry. With more than 35 years of success, CBC has built a reputation for quality, service, and innovation. As we continue to grow, we are seeking a customer-focused professional to support our clients and help deliver an exceptional customer experience.

Position Summary
The Customer Account Specialist serves as the primary point of contact for assigned customer accounts, ensuring a seamless customer experience through proactive communication, issue resolution, and account support. This role partners closely with internal teams across Sales, Operations, Service, and Finance to ensure customer needs are met while supporting account retention and long-term growth. The ideal candidate is organized, detail-oriented, and service-driven, with the ability to manage multiple priorities while building strong customer relationships.

Key Responsibilities
Customer Relationship Management

Serve as the primary point of contact for assigned customer accounts.

Build and maintain positive customer relationships through proactive communication and responsive service.

Address customer inquiries, concerns, and requests in a timely and professional manner.

Support customer retention by delivering a high-quality service experience.

Account Coordination & Support

Manage account maintenance activities, including customer records, account updates, and documentation.

Coordinate customer requests with internal departments, including Sales, Operations, Service, and Finance.

Facilitate scheduling for training, tastings, installations, and service-related activities.

Assist customers with product inquiries, order status updates, and service requests.

Operational & Administrative Support

Monitor account activity and ensure accurate and timely follow-up on customer needs.

Support invoice, statement, payment, and back-order communications.

Maintain accurate customer information within CRM and business systems.

Assist with reporting, documentation, and special projects as assigned.

Customer Experience & Problem Resolution

Proactively identify and resolve customer issues to ensure satisfaction.

Partner with internal teams to address service challenges and improve response times.

Recommend solutions that align with customer needs and company capabilities.

Support continuous improvement efforts focused on enhancing the customer experience.

Preferred Qualifications

Associate's or Bachelor's degree preferred; equivalent experience considered.

Two or more years of experience in customer service, account management, customer success, hospitality, foodservice, beverage, or a related industry.

Strong customer relationship management and communication skills.

Experience using CRM, ERP, or order management systems preferred.

Excellent organizational and time-management abilities.

Strong attention to detail and follow-through.

Ability to manage multiple priorities in a fast-paced environment.

Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.

Benefits
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits including Critical Illness, Accident, and Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.

Full-time positions also offer: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs). Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

For positions in Washington State, Maryland, or performed remotely, see compensation and benefits information: https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

About Compass Group
Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other protected classification.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. This job post may be modified to reflect business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace.

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