Account Director

Account Director (Full-time)
We’re looking for a strategic, relationship-driven Account Director to lead and grow some of SilverTech’s most important client partnerships. In this role, you’ll own the full client lifecycle for a portfolio of high-value accounts, acting as a trusted advisor while helping clients envision, plan, and execute long-term digital growth.

You’ll work closely with client stakeholders and internal delivery teams to uncover opportunities, solve business challenges, and align SilverTech’s services to client goals. This is a highly visible role that blends strategy, client advocacy, and collaboration across sales, delivery, and leadership.

Location Flexibility
This role offers flexibility based on candidate location and business needs, with the option to work hybrid from our Bedford, NH office or fully remote within the U.S. Occasional travel may be required.

What You'll Do

Manage a portfolio of 10‑12 high‑value client accounts

Build strong, trusted relationships with client stakeholders at all levels

Lead Quarterly Business Reviews (QBRs) to discuss goals, performance, risks, and future opportunities

Develop and present strategic and tactical account plans that align client needs with SilverTech’s service offerings

Partner with clients to define long‑term, multi‑year visions for platform growth and evolution

Identify client pain points and opportunities, translating them into actionable solutions

Collaborate with delivery teams to define project scope, goals, assumptions, and deliverables

Coordinate estimates and proposals with internal teams and client stakeholders

Partner with Sales and the VP of Client Services to position proposals, value, and execution priorities

Serve as the client advocate internally to ensure work meets expectations for scope, timeline, and budget

Manage and communicate scope documentation and statements of work

Stay informed on industry trends, emerging technologies, and best practices relevant to client needs

Maintain accurate reporting and account documentation using Salesforce and other internal tools

Represent SilverTech with professionalism, responsiveness, and a strong client‑first mindset

Benefits

Strong compensation package

Competitive health packages

401(k) + company match

Flexible schedules

Hybrid workweek

Unlimited PTO after 5 years

Your birthday off

Regular learning & development opportunities

Monthly company‑provided lunches

A fun, collaborative, and innovative team that actually likes working together

Cutting‑edge technology and creative freedom

Regular crew events, outings, and more!

We believe in career growth and will help you get where you want to go.

What You Need to Succeed

Bachelor’s degree preferred (marketing, information technology, or related field)

5–8 years of experience in digital marketing, technology, account management, consulting, or software‑based environments

Proven success managing a $3–5M book of business

Experience working on large‑scale, web‑based or digital solutions

Strong business analysis skills with the ability to define client requirements and success criteria

Exceptional client service orientation with strong verbal and written communication skills

Ability to collaborate effectively across cross‑functional teams

Experience communicating strategy and recommendations to senior stakeholders

Prior consulting or business analysis experience is a plus

Who We Are
We are an award‑winning digital experience agency, with offices in New Hampshire and Ohio that thrives on combining big ideas and creative tech to solve today’s most challenging business problems. Our advanced skillsets and extensive experience have been proven to be successful in helping businesses achieve aggressive growth. Learn more about our team, values and the individuals who have led the agency since its inception in 1996 at silvertech.com

Our Vision
To set the standard for digital excellence by building proactive, enduring partnerships that move clients forward with clarity and confidence.

Our Values

Professional – “Deliver Excellence”:

We act with integrity, honesty, and accountability, supporting one another and taking pride in delivering consistent, high‑quality results for our clients.

Passionate – “Explore Possibilities”:

We stay curious and always look for ways to learn, grow, and innovate – solving complex problems with smart, practical solutions.

Authentic – “Be True”:

We show up as ourselves – genuine, approachable, and respectful – creating a space where everyone feels comfortable contributing.

Connected – “Stronger Together”:

We collaborate openly, value each other’s strengths, and believe our shared knowledge and teamwork make us better than we are alone.

Autonomous – “Own the Outcome”:

We trust each other to make thoughtful decisions that support our team’s success, creating space for people to use their strengths and personality while removing barriers and providing the tools needed to grow and thrive.

SilverTech, Inc. is an equal opportunity employer.

We participate in E‑Verify for all employees -

We will provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I‑9 to confirm work authorization. Employers may not use e‑Verify to pre‑screen job applicants and may not limit or influence the choice of documents presented for use on the Form I‑9.

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