P&D Manager - CSP

Responsible for managing the pickup and delivery (P&D) operations through the management of staff and achieving results indirectly through the use of Independent Contractors (IC), Independent Service Providers (ISP), temporary agencies and their employees. Supports the FedEx Safety Above All Culture. Works closely with customer service, sales, Customer Pickup Coordination and facility management to ensure successful customer-facing results. May be involved in managing facility Linehaul operations to minimize Linehaul costs in facilities if dedicated Linehaul management resources are not available.

Essential Functions

Serves as a Champion for FXG’s Safety Above All Culture and supports all related initiatives

Management responsibilities include, but are not limited to: hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity

Plans, organizes, staffs, directs and controls the day-to-day operations of the P&D department

Manages the company’s contractual relationships with ICs and ISPs, including conducting and documenting business/ISP discussions, conducting forums and ensuring the company’s compliance with the applicable agreement. Advises senior management on decisions to initiate and/or terminate operating agreements

Ensures compliance to Department of Transportation (DOT) requirements including but not limited to the accurate completion of unit history files, driver, non-driver, temporary and entity files

Ensures compliance with Company policy and federal, state and local regulations

Ensures thorough vehicle maintenance checks are conducted and audits vehicle maintenance records in accordance with contractually agreed upon standards and DOT requirements

Communicates and discusses contractual changes and issues with Authorized Officers or Business Contacts of Independent Contractors/Independent Service Providers. Holds ICs/ISPs accountable to the terms and conditions of the applicable agreement

Assists Customer Pickup Coordination and Customer Service in resolving P&D issues

Accompanies sales professionals on local account visits; addresses any customer issues and assists in the sales process of on-boarding new accounts

Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters

Conducts safety meetings with employees, leads safety committee for P&D, and ensures safety inspections are completed

Promotes safety by conducting voluntary safety meetings for ICs, ISPs and temporary agencies and their employees.

Participates in the development of and responsible for administering company safety strategies and programs.

Ensures completion of BCSA tests, action planning and appropriate follow‑up to ensure compliance

May direct the facility’s sort operations if dedicated management resources are not available

May be involved in managing Linehaul schedules and plans for facility sorts to maximize capacity, minimize partial trailer loads, and ensure service integrity if dedicated Linehaul management resources are not available

Performs other duties as assigned

Minimum Education

High school diploma or GED required; Bachelor’s degree preferred.

Minimum Experience

Two (2) years required previous management experience, operational leadership, military leadership or project/team leader experience, OR

Three (3) years’ experience in transportation related coordination; OR

A combination of one (1) year management with two (2) years of transportation related coordination experience.

Knowledge, Skills and Abilities

Verbal and written communication skills necessary to explain complex and/or confidential information

Ability to effectively provide employees instruction on process and practice

Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups

Ability to motivate a team to perform at the highest level by inspiring a shared vision and empowering them to act

Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs

Software skills, including use of Microsoft Office software and web-based applications required. Working knowledge of Contractor/Driver Administration and Settlement (CDAS) preferred

Ability to develop and effectively implement field operational processes

Ability to anticipate and identify problems and use sound judgment and fact‑based analysis to develop effective and efficient solutions

Job Conditions

May work in hot or cold temperatures

May work in an environment with loud noise and fumes

Minimal travel required

Pay Transparency
Pay
Additional Details
The desired location for this position would be Jacksonville FL. Employees will be required to work at the FedEx location five days a week.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants Have Rights Under Federal Employment Laws

Know Your Rights

Pay Transparency

Family and Medical Leave Act (FMLA)

Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

E-Verify Notice (bilingual)

Right to Work Notice (English) / (Spanish)

#J-18808-Ljbffr