Director - Compliance Advisory Services

Job Title: Director - Compliance Advisory Services
Status: Exempt

Reports to: VP - Corporate Compliance

Department: Corporate Compliance

Job Code: 12020

Pay Range: $172,900.00 - $190,000.00 Annually

Position and Purpose
The Director, Compliance Advisory Services is a senior leader within the Compliance organization, responsible for setting strategy, overseeing execution, and ensuring the effectiveness of Golden 1 Credit Union’s Compliance Advisory function, including management oversight of the BSA team and the BSA/AML and Sanctions compliance program. The role provides second line oversight and independent, credible challenge to the business while serving as a trusted advisor to executive leadership.

This position ensures regulatory expectations are embedded into enterprise decision making and that Golden 1’s Compliance Management System (CMS) operates effectively across the organization. The Director leads managers and subject matter experts responsible for Fair Lending, Privacy, HR Compliance, Records Management, BSA/AML and Sanctions and serves as a key regulatory facing leader during examinations and supervisory activities.

Who We Are
Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

Who You Are
You drive a culture of ethical conduct and regulatory responsibility by embedding regulatory expectations into enterprise decision making, providing independent and credible compliance challenge.

You ensure the effectiveness of Golden 1’s Compliance Management System.

You ensure compliance programs are proactive, risk based, and responsive to regulatory change and evolving business needs.

The Work
Strategic Leadership & Advisory Services

Lead the design, execution, and continuous improvement of Compliance Advisory services across deposits, lending, Fair Lending, Privacy, HR Compliance, Records Management, BSA/AML, and Sanctions.

Establish and maintain a comprehensive Fair and Responsible Banking framework.

Set annual Compliance Advisory priorities aligned with enterprise risk assessments, regulatory focus areas, and strategic initiatives.

Integrate compliance considerations into enterprise initiatives, including new and modified products, services, delivery channels, technologies, and material operational changes.

Prepare and present executive and governance level compliance reporting and insights.

Provide strategic direction and leadership for the BSA team, including oversight of BSA/AML and Sanctions regulatory priorities, program execution, and alignment with enterprise risk objectives.

Risk Management & Regulatory Oversight

Provide second line leadership oversight of Golden 1’s Advisory compliance risk management framework and Compliance Management System (CMS), including regulatory change management, compliance risk assessments, policy governance, training, complaint intelligence and issues remediation, and BSA/AML and Sanctions governance activities.

Assess CMS effectiveness and maturity; identify systemic gaps, trends, or emerging risks; and elevate material concerns to senior management and governance committees.

Partner with first line teams and other second line functions to strengthen compliance risk ownership, ensure effective execution of CMS components, and reinforce accountability.

Monitor regulatory developments and translate regulatory requirements into practical, risk aligned guidance for business leaders.

Serve as a key regulatory facing leader during assigned examinations, audits, and supervisory matters, including matters involving BSA/AML and Sanctions.

Oversee regulatory responses and management action plans; challenge remediation strategies to ensure durability, root cause resolution, and risk reduction.

Team Leadership & Development

Lead, mentor, and develop Compliance Managers and senior compliance professionals, fostering accountability, collaboration, and regulatory expertise.

Manage leaders with teams as well as specialized individual contributors, including Fair Lending, Privacy, HR Compliance, and Records Management, BSA/AML, and Sanctions.

Promote continuous learning, professional development, and succession planning within the Compliance Advisory function.

Oversee performance management, staffing, and resource planning for the team.

Collaboration & Enterprise Engagement

Collaborate with business units, Enterprise Risk Management, Legal, Technology, and senior leadership to align compliance strategies with business objectives.

Serve as a key escalation point for compliance matters related to initiatives, risk acceptances, vendor relationships, and policy exceptions.

Provide documented compliance opinions on significant initiatives and elevate matters where risk exceeds approved risk tolerance.

Policy, Procedure, and Training

Lead the content creation and revision of policies, procedures, and internal controls to align with current regulations and industry best practices.

Develop compliance training content to ensure understanding and adherence to applicable regulations.

Operational Excellence, Metrics and Insight

Drive efficiency, consistency, and improved member experience through process optimization and technology enablement.

Define and monitor compliance key risk indicators (KRIs), trends, and root cause analysis to proactively identify emerging risk.

Deliver actionable insights to executive and governance forums to support informed decision making.

Ensure control activities align with the Credit Union’s risk appetite and compliance expectations.

Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.

Qualifications
Education

​Bachelor’s degree or equivalent work experience.

Experience

12+ years of experience in financial services experience in consumer protection regulatory compliance, BSA/AML and Sanctions compliance, internal audit, external audit, financial services operations, or consumer protection compliance program development/evaluation.

10+ years supervisory experience with an emphasis on financial services, including experience managing compliance and/or BSA/AML teams.

Knowledge/Skills

Extensive knowledge of compliance laws, rules, and regulations, including BSA/AML and Sanctions regulatory requirements and supervisory expectations.

Demonstrated excellence as a strategic thinker and leader in a fast-paced environment.

Ability to inspire and motivate compliance and business leaders, fostering a culture of collaboration and shared success.

Strong communication, collaboration, and leadership skills.

Ability to synthesize complex compliance issues into concise and impactful business cases with clear recommendations.

Strong project management and organizational skills.

Growth mindset and ability to manage ambiguity and multiple priorities.

Excellent judgment of priorities and high integrity.

Licenses And Certifications
Certification preferred, but not required; Credit Union Compliance Expert (CUCE), NAFCU’s Certified Compliance Officer (NCCO), Certified Bank Compliance Officer (CBCO), Certified Regulatory Compliance Manager (CRCM), Certified Anti-Money Laundering Specialist (CAMS), Certified Global Sanctions Specialist (CGSS).

Core Competencies

Solves Problems Proactively – Tackles complex issues independently.

Innovates and Applies Insights – Suggests improvements.

Delivers Results with Agility – Maintains quality during change.

Collaborates Across Teams – Works effectively with peers.

Influences and Persuades – Shares expertise to guide others.

Organizational Contacts & Relationships
Internal
All levels of management and staff.

External
Vendors and peer groups, legal counsel and regulators.

Working Conditions
Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient.

Physical Requirements
Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds.

Disclaimer/Intent And Function Of Job Descriptions
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

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