Office Coordinator / Sales Assistant

At the Tom James Company, an office professional supports our sales team members, store leaders, and key organizational leaders fulfilling our mission to be a global leader in the fashion industry. An office professional is a valued member of the Tom James support team.

We currently have a full-time opening in our Madison, WI office. Our position is for 40 hours per week at $20 per hour. We offer a generous PTO plan, paid holidays, and a 401(k) plan.

Regular onsite attendance required.

RESPONSIBILITIES

Order Entry

– Entering Order Tickets, Customer Order Forms, and customer payments daily

Receiving & Shipping

– Unpacking received shipments daily; Prepping and steaming garments for delivery and placing on Sales Professional's rack; Processing returns, remakes and alterations; Preparing clothing for delivery by Sales Professional; Picking up and delivering client items as needed

Alterations

– Entering alteration instructions into the proprietary system; Delivering/picking up garments to/from outside contractor tailors; Preparing alteration report for corporate office

Telephones/E-Mail/Mail

– Answering incoming phone calls and relaying messages to appropriate Sales Professional; Checking store e‑mail daily and forwarding information to the relevant person(s); Making bank deposits and running errands; Making follow‑up calls to factories, customers, and corporate office; Performing other duties as assigned

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

Experience using social media platforms for marketing and research purposes

Strong computer skills, including proficiency with Microsoft Office and Google Docs

Ability to multi‑task in a fast‑paced environment, prioritize multiple projects and consistently meet deadlines

Strong organizational skills

Ability to bend and lift 30 lbs.

Valid driver’s license except in larger metropolitan areas where driving is not required

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