Remote Customer Happiness Specialist

We are a home cleaning business that growing fast. We are a people first company who values relationships. Our happy people translates into us being a great company. We are a culture of respect, integrity and fun!

Role Description
Answering phone calls, responding to emails, delivering great customer service and supporting our team members are the main priorities all of which you can do from home. You will champion our culture of people first. This means solving customer issues and communicating with our field teams. The ability to resolve problems quickly and correctly are critical to success in this position.

Requirements
To be self motivated & self reliant

Be able to make a personal yet professional connection with people over the phone

Respond to emails and calls quickly

Solve problems with respect and positive outcomes

Be exceptional in making and keeping out customers happy!

Take detailed notes of customer conversations and communicate them with teams

Must have great written skills and communicate clearly

Must have knowledge of intermediate computer skills

Responsibilities
Deliver excellent customer satisfaction via inbound and outbound phone calls

Deliver excellent customer satisfaction via emails quickly and accurately

Deliver excellent internal customer satisfaction (our team) quickly and accurately

Make appointment and reach company goals

Anticipate the future needs or our members and proactively meet those needs

Fluent in Spanish and English (preferred but not required)

Who we’re looking for
This role requires someone who is comfortable interacting with people over the phone, via email and text. The ideal candidate will be friendly in person and on the phone, a self starter who takes initiative and can get tasks completed accurately.

You will have to solve problems, talk to customers both new and existing and team members and support anything that may arise. You will be on the phone frequently and on the computer equally as much. All while being friendly, timely and self directed.

Fluent in Spanish and English

Having past sales or customer service experience.

A College Degree (not required)

#J-18808-Ljbffr