Video Analyst

Overview

Acadian Total Security has an immediate opening for a part-time Video Analyst at our Lafayette, LA location.
Job Summary:

Verify and dispatch on video security alarms for residential and commercial customers.
Responsibilities

Monitors incoming alarm signals using audio and video, verifying and dispatching security alarms for residential and commercial clients
Answers phone calls from end users and dealers
Answers incoming phone calls and takes messages for dealers and end users
Handles any special projects and dealer/end user issues specifically requested by the Operators Supervisor
Works with computer automation software to efficiently handle alarms
Document accurate, concise, detailed, factual and meaningful reports of events handled
Assists the alarm center anytime there is a natural disaster or emergency
Follows protocols for extinguishing Fire Rover fires
Assist the alarm center with Noonlight video verification alerts
Qualifications

High School diploma or GED
Must possess and maintain a clear criminal history
ACES management training certification is considered a plus
A background in telecommunications, criminal justice, security alarm dispatching, CCTV alarm installation or law enforcement is preferred
Must be PC literate and some familiarity with MS Word and Excel
Strong organizational skills; multi-task oriented
Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals
Ability to write routine reports and correspondence
Interpersonal Requirements

Maintain social, ethical and organizational norms
Achieve accomplishment of all task details, no matter how small
Maintain good personal motivation; develop a sense of ownership of job tasks and results
Must have a sense of urgency for all work performed
Ability to work under the pressure of meeting strict deadlines
Excellent interpersonal skills
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Location

Lafayette, LA
Position Type

Part-time
We offer comprehensive insurance benefits for full-time employees, including Medical, Dental, Vision coverages, along with 401(k) and ESOP (Employee Stock Ownership Plan), and Vacation and Sick time.

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