User Experience Consultant

Contract:

12 Months
Employment Type:

Fixed-Term Contract / Contract Position
Location:

Dallas, TX (3 days onsite)
Right to Work:

No visa sponsorship available. Applicants must have full right to work in the US.
We're looking for a Customer Experience (CX) Service Design Consultant to join our team on a 12-month contract. This is an exciting opportunity for someone early in their CX or Service Design career who is passionate about improving employee and customer experiences through human-centred design, service design, and data-driven insights.
Working alongside experienced CX and technology professionals, you\'ll help design and improve end-to-end service experiences, support workshops, analyse customer feedback, and contribute to delivering exceptional employee experiences across our technology services.
This role offers excellent exposure to enterprise-scale service design, stakeholder engagement, and customer experience transformation.
Key Responsibilities

Support employee experience initiatives using Human-Centred Design (HCD) principles and service design methodologies.
Assist in planning and facilitating workshops, including journey mapping, service blueprinting, empathy mapping, and design thinking sessions.
Help design and maintain customer experience measurement programmes, including surveys, feedback mechanisms, dashboards, and reporting.
Analyse qualitative and quantitative customer feedback to identify trends and opportunities for service improvement.
Create journey maps, service blueprints, personas, and other service design artefacts to communicate customer insights.
Work closely with business and technology teams within Agile or Kanban delivery environments.
Build positive working relationships with stakeholders across the organisation and contribute to customer-focused outcomes.
Support the continuous improvement of customer experience practices, tools, and ways of working.
1–3 years\' experience in Customer Experience (CX), Service Design, User Experience (UX), Customer Research, Business Analysis, or a related discipline.
A good understanding of Human-Centred Design (HCD), Design Thinking, customer journey mapping, or service design principles.
Experience gathering and analysing customer or employee feedback and turning insights into practical recommendations.
Strong communication and facilitation skills, with experience supporting workshops or collaborative working sessions.
Excellent analytical and problem-solving skills with strong attention to detail.
Experience working within Agile, Scrum, or Kanban environments is advantageous.
Confident working with a variety of stakeholders and eager to learn in a collaborative environment.
Preferred Tools & Technologies

Facilitation & Service Design:

Figma, FigJam, Miro, Mural, Lucidchart, Visio, UXPressia, Smaply, TheyDo
Voice of Customer Platforms:

Qualtrics, Medallia, SurveyMonkey, InMoment
Reporting & Analytics:

Power BI, Tableau, ServiceNow Performance Analytics
Why Join Us?

This is an excellent opportunity to develop your career in Customer Experience and Service Design within a collaborative and innovative organisation. You\'ll work alongside experienced practitioners, gain exposure to large-scale transformation initiatives, and play an important role in improving employee and customer experiences across the business.
If you\'re passionate about understanding customer needs, solving service challenges, and building a career in CX and Service Design, we\'d love to hear from you.

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