Account Director m/w/d

Join a diverse team of approx. 2000 professionals across four continents, driving innovation and growth within intive’s technology hubs. Work alongside industry experts trusted by leading brands like Audi, BMW, Deichmann, Meta, NewsCorp, Tandem, Paramount, Vorwerk, and Warner Bros. Discovery to create pioneering, sustainable digital experiences.

At intive, agile thinking and deep industry expertise come together across Automotive & Mobility, Commerce, Financial Services, Healthcare & Life Sciences, and Technology, Media & Communication. Be part of a team that’s shaping the future of digital innovation.

What You Will Be Doing

Develop the existing business & meet annual revenue growth targets

Serve as the lead point of contact for all customer account management matters

Build and maintain strong, long‑lasting client relationships

Negotiate contracts and close agreements to maximize profits

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

Lead, coach and develop a small team of Account Managers, setting clear objectives and supporting their professional growth

Own the strategic account plan for a portfolio of large, complex accounts, aligning delivery, sales and senior leadership around a shared growth strategy

Act as a senior escalation point for the account team on complex client, commercial or delivery issues

Work jointly with delivery counterparts and ensure value is being delivered to the customer

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Prepare reports on account status

Collaborate with sales team to identify and grow opportunities within territory

Assist with challenging client requests or issue escalations as needed

You Are a Good Match If You Have

Significant experience (typically 8+ years) in a customer facing account management role, including managing large, complex accounts or portfolios

Strong client relationship management experience particularly with senior and C‑suite/executive stakeholders

Proven experience leading, coaching and developing a team, whether through direct line management or dotted‑line/matrix leadership

Track record of owning revenue and growth targets across a large or complex account portfolio

Good understanding of today’s digital, AI & software development landscape and must be able to bring value to the customer

Experience in understanding software development requirements and having the ability to develop, along with the help of pre‑sales, winning IT proposals

Must have very strong listening and presentation skills

Experience working with & understanding of commercial contracts

Successful experience in RFP responses and successful sales pitches

Ability to work collaboratively with project managers, technical engineers and architects to provide customers with solutions

Ability to travel to client site

Knowledge & experience of using a CRM

Be willing to learn new techniques and follow account management standards

Be able to leverage AI to help with account growth

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