Customer Growth & Experience Strategy Consultant

Accenture in the United States is seeking a Management Consultant to help utilities clients reinvent customer service and operating models. You will design roadmaps, assess current-state service performance, and translate insights into actionable plans that improve customer satisfaction and reduce cost to serve.
You will work across strategy, functional, and technology teams, engage leaders, facilitate workshops, and guide clients through AI-enabled, omnichannel service initiatives.

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