Bazaarvoice is seeking a motivated, strategic, and detail-oriented Associate Engagement Manager to join our Global Services organization. In this role, you will act as the primary liaison between our customers and internal technical teams, managing post‑sale implementation projects to ensure successful onboarding, high adoption, and on‑time delivery.
What you'll be doing:
Proactively engage with Sales, Client Success, Support, and Product Teams
Master our templated and custom Statements of Work (SOW), detailing services activities, resourcing requirements, deliverables, timing and budgeted hours
Facilitate client workshops and sessions, presenting, and walking through Bazaarvoice’s value proposition
Manage and set expectations with both internal and client stakeholders
Advocate on behalf of the Client and your team
Effectively manage and drive a portfolio of projects from initiation to close
Define and maintain project plans, proactively identifying risks and churn mitigation strategies
Necessary skills and experience:
Bachelor’s degree or comparable work experience
2-3 years professional project management/engagement management experience, or comparable work experience
Track record of working with clients and internal stakeholders at all levels
Ability to maintain strong client focus
Ability to work in a fast paced environment
Excellent verbal and written communication skills
Passion, energy, and a collaborative work ethic
Proven ability to ramp‑up quickly and be a self‑starter
Nice to haves:
SaaS implementation project management experience
Ability to communicate well with developers about HTML, CSS, XML, and other Web technologies
PMP certification
Background in the e‑commerce industry
Experience scoping professional services for SaaS implementations
Experience generating or executing SOWs
Experience selling or delivering Managed Services engagements
£50,000 - £58,190 a year
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance.
Please note: Candidates who are successful will be required to undergo a Basic level DBS (Disclosure and Barring Service) background check.
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Associate Engagement Manager - French Speaking
Medium · London, OH, USA ·
- Pay:
- £50,000 - £58,190
- Job type:
- Full Time
About Medium
Medium’s mission is to help people deepen their understanding of the world and discover ideas that matter. We are building a place where ideas are judged on the value they provide to readers, not the fleeting attention they can attract for advertisers. We are creating the best place for reading and writing on the internet—a place where today’s smartest writers, thinkers, experts, and storytellers can share big, interesting ideas.