Director, Client Service Executive

Director, Client Services Executive – Client Services Group (Pershing), Jersey City, NJ, USA
In this role, you’ll make an impact in the following ways:

Serve as a senior point of contact to Major clients on complex service issues and independently develop strategy to deliver world‑class client service across multiple products or platforms.
Collaborate with clients and coordinate the work of internal stakeholders to align client needs with BNY's commercial strategy.
Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities.
Ensure exceptional service meets client expectations across all products and services.
Own the end‑to‑end client service delivery model for our largest and most complex Major clients, including developing the strategy to align client needs with BNY's service model and monitoring client satisfaction.
Manage and resolve the most complex issues across multiple products/platforms; manage issues/incidents reactively and act as the central point of contact with internal partners as needed (Operations, Client Coverage, Product, and Technology).
Review and manage the execution of service commitments and evolve the client service model in partnership with key counterparts (e.g., SLA evolution and changes).
Communicate proactively with a comprehensive understanding of clients' business, provide thought leadership to make it easier for clients to engage with us.
Foster client growth by identifying opportunities for their success—protecting revenue of existing clients and identifying opportunities to support Client Coverage via service‑led sales.
Build capabilities in their teams to develop opportunities for continuous service improvement, including digital adoption to foster the overall culture.
Act as the central point of contact across key business partners throughout the organization.
Advise on and participate in client services activities related to sales support, including creation of RFPs and client visits.
Share expertise by attending conferences, seminars, and speaking at industry events, representing BNY.
Modified based upon local regulations / requirements.
To be successful in this role, we’re seeking the following:

Bachelor’s degree or the equivalent combination of education and experience is required; an MBA is preferred.
10‑15 years of total work experience delivering world‑class client service to Broker Dealers and licensed Advisors.
Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Eligible employees may enroll in a 401(k) plan as well as participate in company‑sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits such as vacation and sick time), dependent on the position offered. By confirming participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an “at‑will” position and the company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time.

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