Channel Marketing Operations Specialist

Overview
Toshiba Global Commerce Solutions is seeking a Channel Operations Specialist. This role ensures that our Together Commerce Alliance partners are equipped to meet growth goals by maintaining partner marketing programs and efficient operations for channel resellers, VARs, ISVs, and more. The role involves strategic and tactical work across indirect sales channels, advising on programs and methodologies as part of evolving channel ecosystems. The objective is to enable partners to do business with Toshiba and help channel sales achieve short- and long-term revenue, profit, and market penetration goals. The ideal candidate is a strong communicator with solid analytical and financial skills, thriving in a fast-paced environment and aligned with our core values of Respect, Empowerment, Teamwork, Adaptability, Integrity, and Leadership.

Areas of Expertise & Skills

2+ years of relevant experience with a college or university degree (or equivalent experience).

Understanding of B2B partner programs, ideally in the high-tech and/or retail technology industry.

Excellent communication and presentation skills — clear, concise, and audience-focused.

Strong financial fluency, with the ability to assess the business impact of decisions.

Proven analytical and reporting skills, with an emphasis on execution and insight-driven recommendations.

Creative, motivated, and skilled in relationship-building with key decision makers.

Ability to manage multiple priorities in a high-volume environment, with strong adaptability to change.

Eagerness to learn and stay current with emerging marketing trends and technologies, as well as the ability to provide content and design direction.

Preferred Skills

Experience in the retail technology industry (vendor or client side).

Strong in-person and digital communication skills via email, social media, and online meetings.

Able to clearly convey ideas and updates to partners and internal teams.

Comfortable shifting priorities in a fast-paced, dynamic environment.

Proactive in identifying challenges and finding practical solutions.

Skilled at fostering trust and collaboration across diverse stakeholders.

Technical Skills

Marketing automation platforms:

Proficiency in platforms such as Salesforce CRM, Oracle, Pardot, Canva, and Asana or Salesforce Marketing Cloud is essential for campaign execution and automation.

CRM systems:

Experience with CRM systems like Salesforce.

Basic coding skills:

Knowledge of HTML and CSS can be helpful for customizing marketing automation workflows and integrating systems.

Key Responsibilities

Alliance Program Management

Support and update partnership channel offerings, incentives, and alliance programs (MDF, BP incentives, benefits, etc.).

Manage and evaluate Gold & Diamond partners, ISVs, solution partners, and authorized warranty service providers.

Provide operational support: maintain Oracle Channel Management records, coordinate marketing access, ship plaques, and support partner showcase activities.

Cross-Functional Collaboration – work effectively with sales, procurement, and product teams to align strategies and ensure execution.

Channel Communications

Contribute to social media discussions to submit Channel-focused content to Marketing for integration.

Ensure compliance communications (e.g., CA recycling law) are delivered.

Engage with Marketing & Communications to submit information for the Marketing team’s Agile planning and content delivery. Drafts for brand review may be submitted.

Administer marketing automation systems and ensure database hygiene.

Define goals, success metrics, and report on marketing program results.

Memberships & Partnerships

Manage external memberships (RSPA, RTN, etc.) to enhance brand awareness and lead generation.

Support related events, webinars, and marketing initiatives.

Partner Portal Content & Experience

Maintain and improve the partner portal and related tools.

Act as the go-to resource for portal content management and usability.

Ability to provide copy and basic design elements.

Financial Efficiency & Reporting

Lead MDF planning, forecasting, and expense reporting.

Ensure accurate monthly financial submissions for partner and channel activities (via internal systems and 3rd-party platforms like 360 Insights).

Manage invoices for channel marketing initiatives and liaise between marketing and procurement to ensure accurate, timely processing.

Cross-Functional Alignment

Partner with internal teams (Sales & Marketing, Finance, Legal, Operations, Solutions) to support channel strategy.

Act as a trusted advisor throughout the channel partner lifecycle.

Channel Net Promoter Survey

Manage annual survey process: partner lists, questionnaire updates, results analysis, and prioritization of follow-up actions.

Support major partner events and audits (JSOX compliance).

Other tasks to support the team's activities

EEO and Accessibility
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.

Diversity, Equity & Inclusion
We are committed to Diversity, Equity, and Inclusion for all our people, guided by our 5 Core Principles: Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement, and Culture of Transparency.

Notes
This description reflects the role as of now and may be subject to change. No page-load artifacts or plain-text headings remain, and all content is presented with accessible, structured HTML.

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