Customer Experience Specialist

Overview
Temporary Allocations & Voids Administrator (2-month contract) – Sutton, Greater London (on-site).

This role supports the handover of a new 92-unit housing development in Sutton. It provides comprehensive administrative support to the Allocations team, ensuring a smooth key-to-key process for new residents and maintaining service standards for ongoing voids management.

Role
Work with Allocations Officers to manage administrative processes, allowing the lettings team to focus on activities such as shortlisting, viewings, and sign-ups. Contribute to the efficient turnaround of void properties, supporting an average of 10 lets per week.

Key Responsibilities

Resident & Site Support – Act as the main point of contact for residents regarding the key-to-key process; provide on-site support during move-in days; assist residents with queries to ensure a positive and efficient experience.

Coordination & Appointments – Prepare viewing and tenancy sign-up packs; schedule and coordinate appointments for prospective tenants; ensure all documentation is accurate and prepared in advance.

Data & Systems Management – Maintain and update the voids tracking spreadsheet with nomination and letting dates; manage workflow tasks and administrative trackers; upload and maintain accurate records on the NEC housing management system.

Compliance & Key Management – Collate compliance certificates and ensure records are complete; manage key handovers and returns, particularly for temporary accommodation moves; support general compliance and audit requirements.

Experience & Qualifications

Previous administrative experience within social housing, local authority, lettings or voids management.

Experience supporting high-volume, fast-paced operations; proven ability to manage multiple tasks effectively.

Familiarity with housing management systems is required; experience using NEC systems is highly desirable.

Relevant housing or business administration qualification is beneficial.

Excellent organisational and time-management skills; strong attention to detail and accuracy.

Clear and professional communication; ability to work independently and as part of a team; comfortable in a fast-paced, evolving environment.

Additional Information

Contract: 2-month temporary role

Pay is provided on a bi-weekly basis

Opportunity to be part of a significant local housing development project

Immediate or short-notice availability is highly desirable

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