Senior Customer Experience Strategy Lead

Publicis Groupe seeks an Associate Director, CX to lead insight-driven strategy across healthcare brands in the US. You will guide omnichannel engagement, align with client objectives, and drive customer-centric planning.
Collaborate with cross-functional teams to deliver impactful customer experiences and thought leadership. With 6–8+ years in CX/brand strategy and strong storytelling, you will mentor juniors and shape strategic recommendations across strategy, media, analytics, and creative

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