Knowledge Content Strategist - Management Analyst 4

Working Title: Knowledge Content Strategist

Job Class: Management Analyst 4

Agency: Department of Employment and Economic Development

Job ID : 95549

Location : St. Paul

Telework Eligible : Yes, may be eligible for some telework

Full/Part Time : Full-Time

Regular/Temporary : Unlimited

Who May Apply : This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 7/22/2026.

Date Posted : 07/16/2026

Closing Date : 07/29/2026

Hiring Agency/Seniority Unit : Department of Employment and Economic Development / MAPE

Division/Unit : Paid Family and Medical Leave

Work Shift/Work Hours : Day Shift

Days of Work : Monday - Friday

Travel Required : No

Salary Range: $34.07 - $50.53 / hourly; $71,138 - $105,506 / annually

Classified Status : Classified

Bargaining Unit/Union : 214 - Minnesota Association of Professional Employees / MAPE

FLSA Status : Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

About the Paid Leave Division:

Paid Leave is a new program that launched January 1, 2026. The program provides partial wage replacement to Minnesota workers that are out of work due to a qualifying condition such as a serious health condition that prevents you from working, or when you need time to care for a family member or a new child.

We have built a program that is easy for every Minnesotan to use. We are engaging the people who depend on us: workers, employers, caregivers, and insurers, to learn from them and continue to improve the program around what they need. We are using modern delivery service and product practices to deliver the program.

The Paid Leave team has high standards and an unrelenting commitment to serving Minnesotans. It is a start-up environment without legacy systems or preconceived ways of working. Our aim is to deliver a service that delights Minnesotans.

Position Purpose:

Part of the Paid Leave Communications team, the Knowledge Content Strategist will support the creation and management of knowledge content for Paid Leave, including the internal knowledge base utilized by Paid Leave staff and external knowledge content for audiences including employers, applicants, and healthcare providers. This position will report to the Paid Leave External Communications Manager and work closely with other knowledge, learning and development staff on the Paid Leave team and will serve as a subject matter expert and advisor on knowledge management strategy and organizational impacts.

Key Responsibilities Include:

With Knowledge Management staff on the Paid Leave Administration team, develop process for knowledge content management.

Develop and manage a system to write, review, and revise key public information for consistency and clarity, including internal and external knowledge base and answers to frequently asked questions.

Coordinate with subject matter experts and internal stakeholders to understand issue areas and needs.

Provide content creation and public information services for the Paid Leave program.

Review and continuously improve systems to manage knowledge production, editing, and review.

Develop and implement reporting systems and data metrics to measure knowledge management success.

This position is telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs.

This posting may be used to fill multiple positions.

This position will be based out of the St. Paul office.

Minimum Qualifications

Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

Three (3) years professional experience in knowledge management, systems or project management, communications, technical writing, copy writing, or other close related field as determined by the agency.

Applicants that meet the above minimum qualification will be further evaluated on the following:

Skills in project management sufficient to develop, plan, and implement workflows.

Skills in Associated Press (AP) Style, plain language, and professional editing standards sufficient to review, revise, and produce clear, consistent, and accurate communications.

Ability to interpret, revise, and draft public administration texts, documents, and literature, including bulletins, manuals, and technical materials.

Ability to understand public sector communication requirements and best practices sufficient to communicate program information accurately and appropriately.

Preferred Qualifications

Prior experience with knowledge management systems, including knowledge base tools for internal or external audience use.

Knowledge of Associated Press (AP) Style and the federal and state laws, Executive Orders, guidelines, policies, and procedures that govern appropriate and legal communication, including Plain Language requirements.

Knowledge of DEED programs and services.

Experience communicating about government programs and services.

Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:

Criminal Background Check

Employment Records Check (current and former State employees only)

Employment Reference Check

Conflict of Interest Review

Driver's License and Records Check

The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.