Vice President of Account Management and Ad Operations

Requirements

10+ years of experience in digital advertising, ad tech, or publisher environments
Proven experience in post-sale functions (Account Management, Ad Operations, Client Services, or similar)
Experience managing and developing teams
Strong client-facing presence: executive communication, presentations, and difficult conversations
Solid technical understanding of how digital ad campaigns are set up, launched, tracked, and reported (1st and 3rd party systems)
Ability to troubleshoot delivery, performance, and technical issues across multiple stakeholders
Strong process orientation: you enjoy building structure, documenting workflows, and improving how teams operate
Cross-functional mindset with experience partnering with Sales, Product, Engineering, and Finance
Calm, solutions-oriented leadership style with a positive, steady approach to problem-solving
Based in NYC and able to work from our SoHo office 3x per week (Tuesdays, Wednesdays & Thursdays)
What the job involves

OpenWeb is seeking a senior, hands‑on leader to oversee our Account Management and Ad Operations function for Direct Demand. This role will unify teams into a centralized post‑sale organization responsible for campaign execution, delivery, troubleshooting, client communication, and operational excellence across multiple ad products
Reporting directly to our EVP of Demand, this Director will lead a high‑performing team across Account Management and Ad Operations, serving as the operational backbone of our growing Direct Demand business. This is a highly impactful role with the opportunity to build scalable processes, improve systems, and take a strong foundation to the next level as the demand‑side business grows
Lead and scale a global Account Management & Ad Operations team supporting OpenWeb’s Direct Demand business across multiple ad products
Own the post‑sale lifecycle: client asset collection, campaign setup, trafficking, launch, delivery monitoring, troubleshooting, and wrap‑up
Serve as senior escalation point for campaign delivery issues, technical or implementation challenges, performance concerns and client communication, billing discrepancies and make‑goods / additional spend conversations
Partner closely with Sales, Product, Engineering, Finance, and Legal to ensure smooth execution, accurate reporting, and strong operational alignment
Build, improve, and document processes, workflows, and systems to support a growing Direct Demand business
Establish clear operating rhythms, SLAs, and quality standards for campaign execution and client communication
Drive a calm, solutions‑oriented culture that focuses on problem‑solving, accountability, and continuous improvement

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