Program Coordinator (Health Policy Section)

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.

The Health Policy Section at the Richard A. and Susan F. Smith Center for Outcomes Research at Beth Israel Deaconess Medical Center (BIDMC) is seeking a highly motivated and experienced Program Coordinator. The Smith Center is devoted to addressing the most pressing issues in cardiovascular care and U.S. health policy through innovative, rigorous analyses of diverse data sources, including large national registries, administrative claims data, survey‑based data, and electronic health record data.

The Program Coordinator will serve as a core administrative and operations support for the Health Policy Section, working closely with the senior program manager, clinician investigators, statisticians, research assistants, post‑doctoral fellows, trainees, and institutional leadership within a nationally recognized and rapidly growing research enterprise. In this role, the Program Coordinator will play a critical role in enabling the production of high‑impact, policy‑relevant research that regularly informs national discourse and is published in leading medical journals, including the New England Journal of Medicine, The Lancet, and JAMA.

The Program Coordinator will function as a core administrator and liaison for the Health Policy Section under the direction of Dr. Rishi Wadhera, interacting with all levels of internal and external stakeholders. This position requires exceptional organizational skills, sound judgment, and the ability to manage multiple complex priorities simultaneously in a fast‑paced academic environment.

Essential Responsibilities

Implement and coordinate administrative procedures, processes, services and systems for the assigned program.

Train other staff in proper methods and procedures to ensure the accuracy and quality of work.

Provide administrative support to staff in assigned program areas.

Schedule and prepare materials for appointments, meetings and special events.

Coordinate program correspondence, calendars, projects and travel arrangements as needed.

Ensures that staff are informed, and supplies and equipment are available.

Develop, maintain and oversee program databases. Compile data; prepare, summarize and distribute regular and ad‑hoc reports.

Coordinate, track and monitor program expenses, invoices and billing with appropriate cost centers and budget.

Monitor and evaluate the effectiveness of the program administration.

Collaborate with program leadership and members to identify other program needs. Recommend and implement modifications to improve effectiveness.

Coordinate and oversee preparation for compliance with BIDMC policies and procedures as well as other external regulatory agencies.

Maintain accurate records for compliance. Participate in quality improvement projects.

Required Qualifications

High School Diploma required; Associate’s degree preferred.

Minimum of 1–3 years of related work experience required.

Advanced skills with Microsoft applications (Outlook, Word, Excel, PowerPoint or Access) and other web‑based applications.

Ability to produce complex documents, perform analysis and maintain databases.

Competencies
Written Communications:

Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications:

Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge:

Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work:

Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

Customer Service:

Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service‑oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Age‑Based Competencies:

Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16–30 years, Middle Age: 30–60 years, Elderly: 60+.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.

Pay Range
$23.63 – $31.16 per hour. The pay range listed is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors that may include seniority, education, training, relevant experience, certifications, geography of work location, job responsibilities, or other allowable factors. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable and in accordance with the law.

Health Care Policy:

All staff must be vaccinated against influenza as a condition of employment.

Equal Opportunity Employer / Veterans / Disabled

#J-18808-Ljbffr