Senior Director, Digital Strategy - Operations

Responsibilities

Shape the narrative for the DCOO and DIO LT—strategy updates, operational readouts, and business reviews.

Drive clarity and structure in executive discussions to accelerate decisions and alignment.

Serve as a trusted advisor to senior leaders, providing insight, challenge, and guidance grounded in data and strategic judgment.

Lead the annual strategy cycle for DIO, ensuring enterprise direction is translated into clear operational goals, KPIs, success measures, and prioritized bodies of work.

Cascade goals across organizational layers with clear line‑of‑sight; ensure consistency of interpretation in plans, commitments, and decision‑making.

Lead the design of foundational E2E DS&O workflows, including intake, prioritization, requirements, governance, and closed‑loop measurement.

Define standards, templates, and cross‑team interfaces so teams can “push buttons,” not rebuild processes.

Drive rollout, enablement, and change management to ensure new processes are adopted consistently across teams.

Establish maturity measures, and a continuous refine‑and‑improve operating cycle.

Convert ambiguous, high‑stakes initiatives into clear, executable programs with defined scope, ownership, sequencing, governance, and measurable outcomes.

Run the operating cadence for strategic initiatives—surfacing risks early, resolving conflicts, driving cross‑team accountability, and maintaining momentum.

Requirements

Substantive experience in driving strategy, operations, consulting, product operations of transformation at global scale with e-suite leaders in an enterprise digital or technology function (CIO/CTO/Chief Digital Officer) in the technology or digital infrastructure space.

Deep expertise in operating model and process engineering, goal/OKR systems, and closed‑loop performance management; fluency in enterprise systems (ERP/CRM/BI) and AI‑enabled workflows.

Proven leadership of multi‑team programs and financial performance levers (budget/SG&A/OPM); credible partner to senior finance and product/engineering leaders.

Strategic operator with systems thinking; turns direction into disciplined operating mechanisms.

Analytical problem solving (uses data; does not build dashboards) and crisp decision framing.

Governance and cadence builder; sets standards others adopt.

Change leader who lands new ways of working at scale.

Advanced Diplomacy: Expert‑level ability to navigate complex internal politics and build consensus among strong‑willed C‑suite executives.

Mentally agile to move seamlessly between disruptive, long‑range strategic planning, and support for current quarter initiatives at headquarters or within the regional organizations.

Complexity: Demonstrated success in managing large‑scale digital transformations in a matrixed environment across multiple geographies is essential.

Ideally an MBA from a top‑tier institution or equivalent executive leadership experience.

Core Competencies
Demonstrates expertise in driving strategy and operations at a global scale, with a focus on digital transformation and performance management. Proven ability to lead multi‑team programs, establish governance, and implement change management processes effectively.

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