Consumer Experience Strategy Lead

Responsibilities

Deliver CX strategy across digital products and end-to-end journeys for the organization: define plans, principles, based on research and insights and measurement frameworks.

Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency.

Work closely with direct and indirect team members to define, document, share and maintain user experience strategy, rollout, and operations.

Mentor, share and empower the team to stay informed of changes in the industry.

Influence product and service strategy direction.

Requirements

Bachelor's degree or equivalent work experience in Design, HCI, MBA or related field.

7+ years of hands‑on CX/UX strategic roles at a large global enterprise, agency, consulting or Start-up/scale‑up experience.

Strong analytical skills with ability to absorb qual and quant data to synthesize key challenges or learnings.

Digital product management skills with a deep understanding of what makes a digital product.

CX measurement frameworks knowledge and practice, both in qual and quant, to setup measure of efficacy.

Must be fluent in English communication skills on a professional level (verbal and written) for candidates out of the USA.

Core Competencies
Demonstrates expertise in delivering customer experience (CX) strategy across digital products, utilizing analytical skills to synthesize qualitative and quantitative data for effective decision‑making. Proficient in CX measurement frameworks and digital product management, with strong communication skills in English.

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