Lead Content Designer

What You'll Actually Be Doing

You lead information architecture strategy, ensuring the narrative flow and structure of complex product experiences is logical, intuitive, and scalable.
You use simple language to reduce product complexity – writing the words, deciding where they go, and establishing standards and reusable patterns that raise the quality of in‑app communication across teams.
You partner with research and design early in the product development cycle to frame problems, define content vision, and align cross‑functional leaders around clear, customer‑centered outcomes.
You regularly present to senior leadership to drive alignment, clarity, and executive buy‑in, and mentor junior content designers to elevate craft and strategic thinking across the team.
You're Our Person If…

You have 8+ years of experience managing complex content projects as a content designer or in an allied role.
You have 4+ years of experience developing and implementing design‑centric content strategy.
You write clearly and precisely across content types including user interface text, onboarding, and online help, and you have an online portfolio that demonstrates your content design work.
You are a strong collaborator who partners with stakeholders and subject matter experts to identify key customer scenarios, prioritize content, and validate outcomes.
Even Better If…

You have experience leading cross‑cloud or multi‑product initiatives to deliver cohesive, end‑to‑end customer experiences.
You have defined and evolved content standards, governance models, or scalable content systems across teams.
You have experience writing for engineering or technical audiences.
Portfolio is required with your application.
Unleash Your Potential

When you join Salesforce, you will have access to a wide range of benefits and resources that support your work, personal growth, and overall well‑being. These support you in finding balance, being your best, and leveraging our AI tools to maximize impact.
Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.
Equal Opportunity Employer

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All employees and applicants are assessed on the basis of merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, age, disability, veteran, marital status, or any other protected classification.

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