YouTube Product Content Manager

The Scaled Communications and Escalations (SCE) organization provides support to all YouTube users globally. The Product Content Manager is responsible for creating YouTube’s external support content for all users and creators across multiple formats, including written, video, and graphics.

Qualifications

Bachelor's degree or equivalent practical experience.

Four years of experience in public relations, media relations, or internal and executive communications with technology products or services.

Preferred Qualifications

Experience with stakeholder management and working with cross‑functional teams.

Experience in a studio or media production environment.

Experience with Content Management Systems (CMS) and content production tools.

Excellent problem‑solving skills, with experience using data to inform process design and optimization.

Excellent communication and stakeholder management skills, with the ability to articulate and advocate for design decisions.

Responsibilities

Create and deliver scaled help content across multiple format types (e.g., written, video, graphics) for go‑to‑market product launches and continuous improvement projects.

Serve as the communications expert and content portfolio owner across the YouTube Help Center and O&O YouTube channels for designated product areas; be responsible for content and architecture improvement projects.

Work with the CMO Operations team to pilot, improve, and implement AI‑first content workflows and general operational improvements.

Analyze data (help center page views, video views, sentiment, escalation rates, etc.) and leverage best practices to execute content strategies.

Manage cross‑functional relationships with Product Activation Managers, Product Managers, Product Marketing Managers, Legal, and Public Relations counterparts for designated product areas.

Collaborate with broad Go‑To‑Market (GTM) and Support User Journey (SUJ) working groups for your designated product areas.

Pay & Benefits
US: $116,000 - $167,000 (USD) + 15% bonus target + equity + benefits.

Location
San Bruno, CA, USA; New York, NY, USA; Los Angeles, CA, USA. The role may also be located in Playa Vista, CA campus. Applicants in the County of Los Angeles: qualified applications with arrest or conviction records will be considered in accordance with the Los Angeles County Fair Chance Ordinance and California Fair Chance Act.

Google is an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google’s EEO Policy, Know Your Rights: Workplace Discrimination Is Illegal, Belonging at Google, and How We Hire.

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