Director of ITS Business Operations (Administrator II) - San Francisco Bay Regio

Overview

This position is only open to applicants from CSU East Bay, San Francisco State, and Sonoma State Universities and will be located at one of the three participating campuses.
Responsibilities

Operational Management and Guidance: Oversee and administer the daily operations of IT business functions, including budgeting, procurement, contract renewals, labor cost allocation, and capital/operational expense management.
Lead and coordinate with Procurement to support end-to-end lifecycle of IT-related vendor contracting, from needs assessment through competitive sourcing, negotiation, execution, renewal, and performance tracking; manage resource planning, position control, and hiring processes across SFBRN IT.
Continuously improve and document business processes, driving process automation, compliance, and efficiency.
Serve as the primary operational contact for administrative units (Finance, HR, Procurement, Legal) and act as liaison for business planning with IT leadership and university counterparts.
Ensure compliance with CSU Administrative Manual (ICSUAM), state, and federal laws governing business administration, public sector procurement, and labor practices.
Track and optimize expenditures, provide forecasting, and prepare business cases and reports for IT leadership and university stakeholders.
Support and monitor capital project funding and expenses in coordination with project managers and financial analysts.
Leadership, Management, and Supervision

Lead, supervise, and mentor the IT Operations team, cultivating a high-performing and customer-oriented culture.
Guide professional development, establish clear performance measures, and ensure staff effectively and equitably support the needs of all Network universities.
Drive staff recruitment, onboarding, training, and retention, in cooperation with HR partners.
Promote an environment that values diversity, equity, and inclusion and fosters a sense of belonging for all employees.
Maintain high ethical standards, transparency, and accountability in all business practices.
Service Delivery and Continuous Improvement

Build and maintain strong relationships with customers, partners, and stakeholders to ensure that consistent, reliable IT operations services are delivered to all stakeholders.
Monitor and enforce service level agreements (SLAs) for the IT operations unit.
Identify opportunities to streamline workflows, eliminate redundancies, leverage automation, and improve user experience within IT operations management.
Work collaboratively with the IT leadership team to implement new technologies or process enhancements.
Track and report on key performance indicators (KPIs), metrics, and dashboards for IT operations.
Keep up to date with changes in laws, regulations, and technologies that may affect IT services and inform senior management and staff.
Communications and Training

Lead the development and maintenance of comprehensive documentation of university and Network IT operations policies, processes, and systems, promoting consistency across the Network universities.
Ensure crucial technical knowledge is accessible and understood by relevant stakeholders.
Cultivate a culture of mentorship and continuous skill development within the organization.
Champion initiatives that encourage knowledge sharing, coaching, and on-the-job learning.
Ensure end-user communications are timely, transparent, and helpful.
Maintain consistent communication with direct reports and senior leaders to resolve escalations and provide updates.
Communicate with Network universities and other Network leadership to safely support the Network’s IT operational needs.
Other

Contributes to promoting equity, diversity, and inclusion across the organization.
Promotes the organization’s core values and consistently integrates innovation, employee fulfillment, teamwork, respect, excellence, integrity, service, and accountability into all aspects of work.
Complies with Network, university, and unit policies and procedures regarding privacy of information, authorized use of Network resources, and the security of Network systems and data.
Demonstrates safe work practices for oneself, others, and the office environment.
Performs other related responsibilities as requested and when necessary. The Network reserves the right to add or change duties at any time.
Minimum Qualifications

Experience
5 years - Progressively responsible experience managing IT business or administrative operations (budgeting, procurement, contract management, resource planning, or similar functions).
3 years - Experience supervising or mentoring technical or operational staff, preferably in a service-oriented environment.
Knowledge, Skills, and Abilities (KSAs)
Demonstrated success supervising or mentoring technical or operational staff.
Strong ability to apply practical problem-solving to operational and compliance issues.
Demonstrated knowledge of IT operations, asset management, and service delivery best practices.
Working understanding of relevant administrative policies, regulations, and compliance requirements.
Effective oral and written communication skills for technical and non-technical audiences.
Demonstrated ability to manage multiple tasks, service requests, and priorities in a fast-paced environment.
Experience with documentation, process improvement, and knowledge sharing.
Education, Licenses and Certifications

Bachelor’s degree in information systems, computer science, business administration, or a related field. In lieu of a degree, a minimum of five (5) years of progressively responsible experience in IT operations or asset management roles, including staff supervision.
Preferred Qualifications

1 year - Experience working in higher education, multi-campus systems, or similarly complex public sector organizations.
Master’s degree in information systems, computer science, or a related field.
Relevant professional certifications (e.g., ITIL, CompTIA Project+, or similar)
Environmental/Physical/Special

Position may be required to travel among Network universities, as needed, to support operational and collaborative needs. Position is a 24-hour on-call position in case of emergencies and critical Network needs.
Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.
All background checks are conducted through the university’s third party vendor, Accurate. LiveScan is conducted through the University Police Department.
EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatorypreferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here.
Application Process

This recruitment is being managed by San Francisco State. Applications must be submitted directly to the Director of ITS Business Operations Job Posting
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here.
Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.
Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

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