Workplace Audio Video Tech - Kimball International, Chicago, IL

Collaboration Systems Technician

The Collaboration Systems Technician is responsible for supporting and enhancing collaboration and audio-visual technology across corporate showrooms and collaboration spaces located in major metropolitan areas. This highly visible, customer-facing role ensures that showroom environments, conference rooms, and executive event spaces deliver a seamless and high-quality technology experience for members, customers, and partners.
The technician will provide primary support for audio-visual and collaboration systems, while also assisting with end-user devices, basic network connectivity, and other workplace technologies. This position partners closely with internal teams, vendors, and business stakeholders to support meetings, events, technology deployments, and showroom buildouts.
This role requires a self-motivated, service-oriented individual who can work independently, manage multiple priorities, and travel (up to 85%) to support showrooms, projects, and events across the US.
Responsibilities:

Provide primary support for audio-visual and collaboration systems across corporate showrooms, conference rooms, and event spaces
Install, configure, and troubleshoot A/V and collaboration equipment including displays, cameras, conferencing systems, control systems, computers, and presentation technologies
Serve as support contact for conference room A/V technology and coordinate break/fix activities with internal teams and external vendors
Perform hardware and software upgrades, preventative maintenance, and lifecycle refresh activities
Perform physical installation of equipment including mounting displays, running cabling, and staging technology
Monitor our portfolio of hardware, industry trends, and changes in our IT infrastructure environment to ensure reliable service. Participate in the procurement of new hardware, the deployment of new software, and strategic conversations about IT infrastructure affecting conference room technologies.
Coordinate and facilitate technology support for internal communication events such as town halls, Member Meetings, executive briefings, and leadership meetings
Ensure successful technology outcomes for external-facing events including dealer events, sales summits, trade shows, supplier summits, and various training sessions
Provide on-site or remote support for meetings, presentations, and customer engagements to ensure a high-quality experience
Support project management efforts related to A/V and technology buildouts for new facilities, showroom openings, and renovations
Assist with planning, coordination, and execution of collaboration and A/V technology deployments
Draft scopes of work (SOW), documentation, and technical requirements for vendor engagements
Coordinate with facilities, construction teams, IT, and external vendors to ensure successful project delivery
Participate in testing, commissioning, and turnover of newly deployed systems
Provide hands-on support for desktops, laptops, printers, mobile devices, and collaboration tools
Troubleshoot basic network and connectivity issues within showroom and meeting environments
Support Microsoft 365 collaboration tools including Teams and conferencing technologies
Deliver exceptional customer service and maintain strong relationships with end users and business stakeholders
Build and maintain strong relationships with strategic suppliers and service providers related to workplace technologies
Coordinate vendor scheduling, service calls, and ongoing support needs
Partner with other departments of IT to troubleshoot teleconferencing issues related to networking, cybersecurity, and End-User Support
Coordinate with vendors and internal stakeholders during technology deployments, facility buildouts, showroom installs, and conference room upgrades.
Skills to Perform This Role:

Customer service oriented
Self-motivated and proactive
Strong problem-solving skills
Able to manage multiple priorities
Team player with positive attitude
Adaptable and flexible under pressure
Strong relationship-building skills
Comfortable working independently and traveling
Supports and promotes change
Ability to work in high-pressure, fast-paced environments
Models company culture
Hands-on experience with audio-visual systems and conferencing technologies
Knowledge of Microsoft Teams (MTR) and collaboration platforms (Airtame)
Experience with A/V installation and troubleshooting
Basic understanding of networking and IT infrastructure
Familiarity with device management tools (Teams Pro Portal, Teams Admin Center)
Ability to support live events and complex A/V environments
Understanding of technology deployment and lifecycle management
Communication Skills

Strong verbal and written communication skills
Ability to work with both technical and non-technical users
Ability to clearly explain technical concepts
Strong listening and customer engagement skills
Collaborates effectively across teams and vendors
Travel
Willingness and ability to travel up to 30% of the time on a regular basis, with occasional business needs requiring travel of up to 85% for limited periods.
Qualifications:

Educational:
Associate degree required (Information Technology, Audio-Visual Technology, or related field)
Equivalent combined education and experience may be considered
Experience:
3+ years supporting conference room, audio-visual, and end-user technology in a corporate environment preferred.
Experience with enterprise collaboration and teleconferencing platforms, with Microsoft Teams strongly preferred, including conference room design, configuration, and support ranging from basic setups to complex multi-system environments.
Proven hands-on and remote troubleshooting experience across A/V and end-user technologies, including support for live meetings (Teams Town Halls), executive events, and coordination with field technicians and vendors.
Experience with core IT tools such as Microsoft 365, Microsoft Teams, endpoint management, and collaboration platforms, along with supporting technology deployments, refreshes, and buildouts.
What We Offer:
A competitive annual salary range of $80,000 to $90,000 with the actual salary offer based off skills and experience.
Benefits include:
Health, Vision, & Dental Insurance
Employee Wellness Program
Access to the employee Health Center in Jasper, Indiana
Retirement 401K Savings Plan with matching company contribution up to 2%
Paid Time Off
Professional Growth and Development