SMB Renewal Account Manager

Owning the renewal outcomes for a high-volume portfolio of small and mid-sized business customers, the full-time SMB Renewal Account Manager will efficiently manage the end-to-end renewal process, prioritize accounts, and identify expansion opportunities while maintaining strong customer relationships.
Key responsibilities

Manage the renewal process for a portfolio of SMB accounts, achieving retention targets consistently
Utilize a data-driven approach to prioritize accounts based on risk, value, and renewal dates
Engage in pricing and contract renewal discussions while collaborating with Customer Success to mitigate churn risks

Required qualifications

Proven track record of meeting renewal or retention targets in a high-volume sales or account management setting
Ability to manage multiple accounts simultaneously with attention to detail
Experience in pricing negotiations and contract discussions under pressure
Familiarity with CRM and forecasting tools, such as Salesforce, and proficiency in Excel
Self-starter mentality with a proactive approach to identifying at-risk accounts