Account Director

The Company
Czarnowski is one of the four studios of the Czarnowski Collective. It combines operations, strategy, design, and fabrication to create exhibits and events that engage communities, generate brand enthusiasm, and educate consumers. It’s been over 75 years since we opened our doors, but we’re still not resting on our reputation or accolades. We’re wondering “what if...” anticipating what’s next and embracing our role within the Czarnowski Collective as forward‑thinkers for forward‑thinking brands. We are a collective of dreamers and thinkers, doers, and makers…and we’re searching for more of the same to join the ranks.

The Purpose
The Account Director is the leading daily interface within each existing client relationship. He or she is responsible for overseeing all client contact and all customer activity. The role holds overall responsibility for maintaining and growing existing customer relationships, developing key customer accounts, and working with sales and management to support growth opportunities within client programs. Responsibilities include evaluating client exhibit needs, recommending potential solutions, overseeing internal workflow and changes, and directing the daily work activity of account managers and project managers. Travel is required and may be extensive at times. Strong written and verbal communication skills and appropriate computer skills are prerequisites. A college degree is preferred but may not be required in all circumstances. This position will be evaluated against this job description with an emphasis on developing higher level and stronger customer relationships.

The Job

Main Client Contact During Kickoff Phase

AD is responsible to drive discovery with the client and develop initial budgets, designs, timelines, and basic planning to initiate a project.

Design Drivers – Drive design process through design department

Create work orders for design.

Create design entries.

Present and review design solutions to/with client.

Estimating

Create show budgets including overall project logistics, department hours, and services.

Drive new design estimates through the estimating department with PM/AM support.

Review and approve budgets and estimates developed by assigned account managers.

Critical Path Development

Work with account managers and project managers to create overall project timelines during the planning phase of every project for both internal and client use.

Kickoff Meetings

Drive internal project launch meetings to get projects turned over to the AM and production—with PM support.

Drive internal project launch meetings requiring little
o fabrication with the support of the AM and Logistics Coordinator.

Workflow System Entries

Enter work being run through the Czarnowski system into COMS, Czarnowski's web‑based workflow system.

Enter design work into Czarnowski's web‑based design workflow system.

Integrate and support all other workflow tools and procedures as required by management and/or clients.

On Site Support

Assign on‑site support staff and communicate details to client.

Oversee staff planning and timely booking of project‑related travel.

Post Show Reporting

Schedule and lead a project team conference call to discuss each show’s successes and opportunities for improvement. Discuss damage incurred, repair pricing, corrective measures and adjustments moving forward.

Time Tracking

On a weekly basis, post hours for all project specific tasks in MyTime, Czarnowski's web‑based time tracking system.

Profitability

Responsible for communicating any proposal costs and the financial impact on projects turned over from sales.

Responsible for managing and minimizing unplanned variances.

Overall Team Management

Direct the day‑to‑day activities of the AM and PM team assigned to the accounts.

Identify areas of weakness on the team and work with team members to resolve.

Maintain master client show schedules and project tracking documentation as required by management.

Team Accountability

Act as the main interface with management regarding the account team. Oversee the team's functionality as a group and their successes/failures as a team.

Represent Team in weekly management / operations meetings.

New Account and Team Member Integration

Integrate and train new customers on Czarnowski procedures and tools.

Integrate new team members as required.

Forecasting

Provide annual forecasting with quarterly updates for assigned accounts.

Account Reviews

Work with PD and AMs to facilitate and lead annual account reviews.

Complete account review documentation for management.

The Person
The individual in this position will also be measured against their ability to drive increased revenue from existing business—and their success in securing long‑term customer relationships.

What we offer

Medical, Dental, and Vision benefits effective within 30 days (or less) of your start date

401K matching with no vesting period (you are fully vested as of day 1)

Generous Paid Time Off (PTO)

Paid Holidays

Collaborative Work Environment

Collective Culture Core Values

We celebrate creativity, curiosity, innovation and imagination.

We are humble and respectful.

We act with honesty and integrity.

We empower and trust one another.

We embrace individuality and an entrepreneurial spirit.

We champion initiatives that bolster diversity, equity and inclusion.

We prioritize safe, ethical and sustainable business practices.

We foster a culture of meritocracy - rewarding skills and abilities, instead of influence.

We always deliver.

We don’t take ourselves too seriously.

Through several existing and future initiatives, Czarnowski Collective is exploring thoughtful and creative ways to embrace individuality, and more effectively champion diversity, equity and inclusion across our network.

EEO Statement
Czarnowski Collective is proud to be an Equal Opportunity Employer. We don't just accept difference – we honor, nurture, and celebrate it! All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We don’t discriminate based on race, religion, color, national origin, sex/gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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