Programs Coordinator

High Point Climbing and Fitness – Programs Coordinator – East Tennessee Facilities
(Downtown Chattanooga, Riverside, Cleveland)
Location: Chattanooga, Tennessee

Position Overview
High Point Climbing and Fitness is seeking a motivated, highly organized, and community-driven Programs Coordinator to lead and grow programming across our East Tennessee facilities. This role plays a critical part in the success of High Point’s youth and adult programs, events, leagues, and community engagement initiatives.

The Programs Coordinator is responsible for developing, executing, and continuously improving a wide range of offerings—including camps, classes, clinics, competitions, leagues, birthday parties, team-building events, and special programming—while also contributing to marketing, outreach, and facility operations.

Key Responsibilities
Programs, Events & Leagues

Develop, implement, and manage all programming curriculum and scheduling, including:

Youth and adult climbing classes & clinics

Youth camps (serving as Head Camp Counselor when applicable)

Youth leagues and adult leagues

Competitions, yoga, and community events

Strategically develop and oversee progressive climbing class offerings

Manage and grow the Interscholastic Climbing League (ICL / High School Climbing League), including:

Coordination with schools

Scheduling and promotion

Event execution

Ensure all programs are well-organized, properly staffed, and executed to a high standard

Track participation, revenue, and performance metrics for all programs and report insights to leadership

Collaborate with coaching staff to support Clubs and Teams programming as needed

Marketing, Outreach & Promotion

Coordinate with the General Manager and Marketing Coordinator to promote all programs and events

Assist with in-house and digital marketing efforts related to programming

Contribute to facility social media accounts

Promote programs, events, and community initiatives consistently and professionally

Represent High Point at a minimum number of community outreach and tabling events each year, including:

Local festivals

School events

Races, expos, and community gatherings

Set up and staff outreach booths and actively promote memberships, youth programs, and upcoming events

Corporate Membership Outreach

Proactively promote High Point corporate memberships to a minimum number of large companies each year

Coordinate outreach efforts, presentations, and follow-ups with local businesses

Work with management to track corporate leads, conversions, and partnerships

Operations & Facility Support

Support day-to-day facility operations as needed, including supervisory coverage

Assist with front desk shifts when necessary to support staffing efficiency

Support front desk staff with all programming-related questions

Collaborate with route setting and operations teams to ensure programs align with facility flow and scheduling

Team Collaboration & Leadership

Assist with hiring, training, and ongoing staff development related to programs

Work closely with the General Manager, coaching staff, route setting team, and front desk staff

Provide flexible, cross-department support to ensure smooth facility operations

Additional duties may be assigned based on ability, experience, and industry background

Qualifications & Skills

Strong work ethic with a consistently positive attitude

Outstanding customer service and communication skills

Administrative excellence: highly organized, motivated, goal-oriented

Ability to manage multiple priorities in a constantly evolving environment

Experience in staff management, youth programming, and/or event coordination preferred

Friendly, outgoing personality; comfortable working with large groups and children

Self-motivated, dependable, adaptable, and solutions-oriented

Comfortable representing High Point in public-facing, community settings

Willingness to step into operational roles as needed

Climbing gym or fitness industry experience preferred

Required & Preferred Experience / Certifications

Minimum of 2 years of climbing-specific instruction experience for both children and adults preferred

Experience with Rock Gym Pro preferred

Compensation & Benefits

Full-Time Salaried Position (DOE)

Health Insurance Contributions

Paid Time Off

Free Membership to all High Point Climbing and Fitness locations

Access to in-store employee purchase discounts and pro-deals

Why This Role Matters
The Programs Coordinator is essential to High Point’s mission of building strong communities through exceptional climbing experiences. This role directly impacts revenue, member engagement, retention, community visibility, and overall gym culture. High-performing team members will find ample opportunity for growth and advancement within High Point Climbing and Fitness.

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