Customer Solution Strategist

Overview
Smurfit Westrock (NYSE: SW) is a leader in sustainable packaging, committed to delivering value for shareholders, customers, employees and communities through safe, loyal, principled and respectful practices.

The Opportunity
The Customer Service Specialist will be responsible for receiving phone and email inquiries from existing and potential customers. Accurately maintain customer accounts, inquiries and orders, as well as processing requests for product inquiries or samples. Provides complete and immediate communication of order schedules, possible delays to customers and sales staff and solicit add-on sales based on customer needs. Prepare, enter, and monitor progress of customer orders for strategic accounts. The Customer Solution Strategist will work onsite.

Pay: $22 - $29/hr

Location: Fort Worth, TX 76155

How you will impact Smurfit Westrock

Lead the RFQ process: spec material, collect customer information, maintain quote log and follow through with communication between purchasing and sales until point of sale.

Serve as primary contact for Strategic Customers and Sales Staff for specific customers and/or project information.

Provide prompt communication with the customer, sales and internal functions regarding existing challenges to meet order expectations.

Gather input, evaluate, and make recommendations from a technical standpoint concerning cost, production schedule, order entry, etc. based on customer needs.

Use creative problem solving to achieve sales and customer objectives.

Identify cost saving opportunities for accounts to improve profitability.

Initiate, track, organize, prioritize, and monitor multiple projects through development, production, and fulfillment. Provide relevant timelines to ensure on-time delivery.

Compare in-coming work specifications with specifications used for estimate. Recognize changes in job specifications requiring re-estimation.

Prepare quotation requests for estimators and presents appropriate quotes for customers both internal and external as required. Review costing and invoicing to ensure agreement with signed quotes.

What you need to succeed

Associate degree (AA) or equivalent from two-year college or technical school preferred.

Minimum of 3 years of experience in a related field required. Knowledge of packaging products or distribution preferred.

Experience with project management and meeting specific deadlines in a dynamic environment.

Proven analytical skills with the ability to identify and understand problems and select appropriate resolutions.

Confident interpersonal, verbal, and written communication skills with various organizational levels.

Fluency in English required, verbal and written; bilingual skills preferred.

Proficient data entry skills and above average knowledge of MS Office products

Available to work on the last day of each month to process closing of month end.

Occasional Travel

Call center environment, will need to wear airpods or headset

What We Offer

Corporate culture based on integrity, respect, accountability, and excellence

Comprehensive training with numerous learning and development opportunities

An attractive salary reflecting skills, competencies, and potential.

A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of the daily work

Medical, Dental and Vision Benefits

401k with company match

Paid vacation time & holidays

Life Insurance & AD&D

Short- & Long-term Disability Insurance

Tuition Reimbursement.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

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