Remote Customer Experience Specialist

Floor & Decor is seeking a Case Management Customer Service Specialist to accurately provide product and service information while resolving customer issues. The role emphasizes patience, empathy, and professional communication with a diverse customer base, largely via email, live chat, and internal escalations.
The position supports a work-from-home arrangement with limited travel. The successful candidate will handle order processing, documentation in Salesforce, and proactive problem-solving

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