Program Manager - Meetings & Incentive Travel

Brightspot Incentives & Events is an award-winning agency specializing in creating tailored sales incentive programs, group incentive travel, meeting planning, and engagement campaigns for Fortune 1000 and mid-market clients. We help organizations achieve performance improvements, measurable results, and maximize participant engagement through customized solutions. From once-in-a-lifetime travel experiences to large-scale event planning and creative campaigns, Brightspot delivers best-in-class execution at every stage. Our commitment to excellence and distinctive creativity has earned us recognition, including being named one of the Best Places to Work in the Meetings Industry. Brightspot is dedicated to creating memorable experiences that inspire and drive success for our clients and their teams.

The Position
Mid-level meeting planner to manage meetings and incentive travel programs. The ideal candidate will have a minimum of 5-7 years of experience in: meeting and incentive travel planning, onsite event execution, vendor supervision, budget management, people management, and a strong knowledge of global incentive travel markets. The individual in this position will be challenged to drive a high level of service excellence and an attitude of ownership for program success and client satisfaction, and the development of their direct reports.

Main Responsibilities

Manage full-service meetings, events, and group incentive travel, both domestically & internationally

Customer relationship management

Strong knowledge of program/event management and budget maintenance

Travel to meeting locations to coordinate logistics & manage on-site events

Collaborate with graphic designers to create themed art for websites, print & electronic collateral, and promotional items

Collaborate with IT/web developers to customize registration websites, program apps, & electronic communication

Collaborate with Air Travel Team to coordinate all attendees’ travel needs

Collaborate with Print Partners to produce and distribute print pieces

Recommend creative solutions and develop best practices

Manage email and telephone support to program stakeholders and participants

Manage assigned Program Specialist(s) on team, including yearly performance review

Reports to

Director of Events

Minimum Qualifications

Four-year degree in hospitality, marketing, communications, or related field; CMP designation a plus

5-7 years of relevant meeting planning experience, including planning incentive travel events, combined with strong knowledge of incentive travel markets

Third-party agency experience a plus

On-site event coordination & vendor management experience, including third-party vendors

Experience working with hotels, DMCs, transportation companies, and talent agencies

Creativity in program design and communications

Manage internal & external budgets and expenses

Experience managing and developing direct reports

Excellent written and verbal communication skills

Experience using Basecamp Project Management Tool or similar

Intermediate to advanced level of experience with Excel

Travel required; approximately 25%

Bring to the Table

Customer service and problem-solving skills

Strong work ethic and demonstrated ability in managing multiple/competing priorities

Energy, enthusiasm, and positivity

Personal passion for travel

Accountability

Full-time position

Smart casual environment

Fully remote, or hybrid schedule if located in the DFW area (3 days in office; 2 days work from home)

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