Escalations & Member Experience Strategist

RJM Technologies, Inc. in Washington, DC seeks an Ombudsman and Escalations Specialist (Call Center) for a 12-month contract.
The role advocates for members by resolving escalated inquiries, including BBB and AG complaints, and serves as a liaison between members, leadership, and internal/external partners. The position requires coordinating a hybrid schedule with onsite presence in Washington, DC on Tue–Thu and remote work on Mon and Fri, to ensure timely resolutions and continuous improvement

#J-18808-Ljbffr