DSO National Account Manager

National Account Manager (NAM) is responsible for developing, managing, and growing Haleon’s strategic partnerships with Elite and Super Elite Dental Service Organizations (DSOs). This role serves as the primary corporate relationship owner, leading business strategy, contract negotiations, customer growth plans, and executive engagement while ensuring seamless execution through field sales, inside sales, marketing, operations, and other cross‑functional partners.

Key Responsibilities
Strategic Account Leadership

Own and manage relationships with executive and C‑suite stakeholders within assigned Elite and Super Elite DSOs.

Develop and execute strategic account plans that drive revenue, reach, engagement, and long‑term partnership growth.

Identify opportunities to expand Haleon’s presence through new programs, educational initiatives, and business partnerships.

Conduct regular business reviews and strategic planning sessions with customer leadership teams.

Lead annual and multi‑year growth planning for assigned accounts.

Contract Management & Business Development

Negotiate and manage strategic partnership agreements.

Lead agreement renewals, amendments, and implementation of contractual commitments.

Identify and secure new DSO partnership opportunities.

Ensure contractual obligations, promotional programs, and customer commitments are successfully executed.

Monitor partnership performance and recommend actions to maximize ROI.

Cross‑Functional Leadership

Partner with Marketing, Operations, Finance, Legal, Demand Planning, Clinical Education, and Sales Leadership to support customer needs.

Coordinate resources required to deliver customer programs and growth initiatives.

Lead internal alignment meetings and business updates for strategic accounts.

Serve as the voice of the customer internally and advocate for customer needs across the organization.

Field Execution & Pull‑Through

Ensure national agreements are effectively implemented at the regional and practice level.

Provide strategic direction and coaching to Regional Account Managers, Inside Account Representatives, and field sales teams.

Establish KPIs and execution plans that support account growth.

Monitor adoption of Haleon programs, educational initiatives, and promotional activities.

Business Analytics & Performance Management

Analyze sales performance, customer engagement, share trends, and business opportunities using CRM and Power BI tools.

Maintain accurate forecasting, opportunity management, and account documentation.

Monitor partnership ROI and recommend optimization strategies.

Deliver executive summaries, monthly business updates, and performance reviews.

Industry Leadership

Represent Haleon at industry conferences, DSO meetings, trade shows, and strategic partner events.

Maintain deep understanding of DSO industry trends, consolidation activity, competitive dynamics, and emerging opportunities.

Share insights with senior leadership and field teams to strengthen Haleon’s DSO strategy.

Basic Qualifications

Bachelor’s degree or Registered Dental Hygienist license.

5+ years of sales, account management, national accounts, healthcare, dental, pharmaceutical, or CPG experience.

Demonstrated success managing complex strategic accounts.

Strong business planning, negotiation, and presentation skills.

Experience working cross‑functionally in a matrix organization.

Ability to analyze data and translate insights into business actions.

Ability to travel 50-60% of time.

Preferred Qualifications

Dental, oral healthcare, healthcare professional, or DSO experience.

National Account Manager experience.

Experience engaging C‑suite and executive stakeholders.

Benefits
Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program. This includes a generous 401(k) plan, tuition reimbursement, and time off programs including 6 months paid parental leave. On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family. We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering.

Equal Opportunities
Haleon is committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

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