Emergency Communications Specialist I – Full Time

Emergency Communications Specialist I – Full Time

Emergency Services

Washington County

Job Description
Washington County offers a comprehensive compensation package that includes paid personal hours, vacation, holidays, sick leave, healthcare coverage, life insurance, disability insurance, tuition reimbursement, a defined pension plan, and additional benefits.

Sixty (60) Paid Personal Hours

Eighty (80) Paid Vacation Hours

Fourteen (14) Paid Holidays

One Hundred & Twenty (120) Paid Sick Hours

County- and employee-funded healthcare (health, prescription, dental, vision)

County-paid employee assistance plan

County-paid life insurance

County-paid accidental death and dismemberment insurance

County-paid short-term disability insurance

County-paid long-term disability insurance

Up to $2,500.00 annual tuition reimbursement assistance

Defined pension plan vested in five (5) years

Credit for prior active military service and unused paid sick days

Annual salary:

Emergency Communications Specialist I – Grade 9: Projected annual pay $60,584 (hourly rate $25.89, schedule 2,184 hours, including schedule-based overtime). Candidates must be cleared in two discipline categories (call taker, police, or fire/EMS).

Emergency Communications Specialist II – Grade 10: Projected annual pay $64,209 (hourly rate $27.44, schedule 2,184 hours, including schedule-based overtime). Candidates must be cleared in two discipline categories.

$10,000 sign-on bonus available for Certified Emergency Communications Specialist II

Candidate Requirements
Candidate must be IAED-Certified and submit copies of certifications with application.

Job Title
Emergency Communications Specialist I (Grade 9)

Department
Division of Emergency Services, Director of Emergency Communications; reports to Division Director; FLSA status: Non-Exempt.

General Responsibilities
Receives and processes overflow 911 calls, transfers calls to appropriate dispatcher, updates incidents using the Computer-Aided Dispatch (CAD) system when additional information is received.

Essential Tasks

Receives all 911 calls for Washington County, including the City of Hagerstown.

Refers non-emergency requests to the correct telephone number.

Receives and processes reports of fire, medical, and police emergencies using CAD to provide rapid delivery of services.

Provides emergency medical, fire, and police pre-arrival and/or post-dispatch instructions over the telephone.

Records a daily log of 911 calls and maintains records of activity through CAD.

Operates various communications equipment and software, including computer telephony integration, criminal information databases, protocol and mapping software, and Telecommunications Device for the Deaf (TDD).

Operates an IP-based radio system using appropriate toning procedures and radio frequencies.

Assists with compilation of various reports and statistical data as required.

Performs related work as required.

Knowledge, Skills, and Abilities

Standard computer keyboard proficiency to adjust to CAD system.

Ability to remain calm in an extremely stressful environment.

Ability to communicate effectively with co-workers, the public, and media representatives.

Ability to work both independently and as part of a team.

Ability to read maps accurately and give directions.

Basic computer and data processing skills.

Education and Experience

High School Diploma or equivalent.

Must maintain Emergency Medical, Fire & Police Dispatch certifications offered by the International Academy of Emergency Dispatch.

Criminal records check and detailed background investigation required.

Must be cleared in one discipline category (call taker, police, fire/EMS).

Physical Requirements
Must have sensory skills to communicate and interact with employees and the public. Ability to see (no color blindness), read, talk, hear, and handle objects and controls. Physical capability to use office equipment such as computer, calculator, copier, fax machine, and perform standing, walking, moving, climbing, carrying, bending, kneeling, crawling, reaching, handling, pushing, and pulling. Routine hearing tests will be required.

Special Requirements

Possession of a valid Driver’s License.

Subject to random drug and alcohol testing.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.

Washington County is an Equal Opportunity Employer. Applicants may contact Human Resources at 240-313-2350 for special accommodations. Deadline for filing applications: OPEN UNTIL FILLED.

Contact Information
WASHINGTON COUNTY GOVERNMENT, DEPARTMENT OF HUMAN RESOURCES

100 W. WASHINGTON ST., Room 2300, HAGERSTOWN, MD 21740-4735

Telephone: (240) 313-2350

Fax: (240) 203-6355

Deaf and Hard of Hearing: Call 7-1-1 for MD Relay

Website: www.washco-md.net

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