Agentic AI Lead

Location:

For Those Who Work At Home, Ohio

Job Title: Agentic AI Lead

Role Summary

The Agentic AI Lead is responsible for identifying, designing, and deploying AI-powered agents that transform business workflows across the bank. This role sits at the intersection of business, technology, and risk—owning the

end-to-end lifecycle of agent-driven use cases

, from opportunity identification through production deployment and adoption.

The Agentic AI Lead partners closely with Product, Engineering, Risk, and Business leaders to embed AI agents into core processes (e.g., client onboarding, underwriting, sales enablement), driving measurable improvements in productivity, cycle time, and client experience.

Key Responsibilities

1. AI Use Case Identification & Strategy

Identify and prioritize high-impact workflows for agentic AI automation across business domains (e.g., Commercial Banking, Credit, Operations)

Define clear

value cases

(efficiency, revenue lift, risk reduction)

Build and manage the

AI agent roadmap

aligned with domain strategy

2. Agent Design & Workflow Transformation

Design

AI agents and multi-agent systems

to automate and augment business processes

Define

agent behaviors

, decision logic, and escalation pathways (human-in-the-loop)

Reimagine workflows to maximize autonomy while maintaining appropriate controls

Partner with business leaders to redesign operating models around AI capabilities

3. Cross-Functional Delivery Leadership

Collaborate with

AI Engineering, Data Science, and Product teams

to translate use cases into technical solutions

Ensure alignment between

business requirements and technical implementation

Guide prompt design, tool orchestration, and agent interaction models

4. Risk, Governance & Controls

Define and implement

guardrails for AI agents

(accuracy thresholds, explainability, bias mitigation)

Partner with Model Risk Management, Compliance, and Legal to ensure adherence to regulatory standards

Establish

human oversight models

, auditability, and fallback procedures for AI-driven actions

5. Deployment, Adoption & Change Management

Partner with Change Management Lead on providing advise/consultation on pilot programs and ways to scale adoption across the business

Partner with domain team to drive behavior change to ensure effective integration of AI agents into daily workflows

6. Performance Measurement & Continuous Improvement

Track and report on

key success metrics

:

Productivity gains

Cycle time reduction

User adoption and satisfaction

Output quality and accuracy

Continuously refine agents based on feedback, data, and evolving business needs

Required Qualifications

Experience

8–12+ years experience in banking, consulting, product, or digital transformation roles

Experience leading

cross-functional initiatives

involving business and technology teams

Demonstrated track record and experience with

AI/ML, GenAI, or automation technologies

, preferably in enterprise settings

Preferred Qualifications

Experience in

commercial banking, credit, underwriting, or operations

Familiarity with

AI governance frameworks

(model risk, responsible AI)

Experience working in

Agile / product operating models

Background in consulting, digital transformation, or innovation roles

Core Skills

Model selection & evaluation (fit-for-purpose)

Prompt orchestration & workflow composition

Experimentation design & performance tuning

Reliability engineering (evals, guardrails, monitoring)

Business problem framing for AI use cases

Complexity management (avoid over-engineering)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here (https://www.key.com/about/careers/working-with-us/benefits.html) for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 08/14/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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