Senior Associate, Communications

Senior Associate, Communications

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for studentsand for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole youfrom physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education.
What You'll Contribute
Support the planning, creation, implementation, and management of customer communication inventory.
Assist in the development and execution of communication projects across all channels.
Create high-quality written content for various communication channels.
Ensure consistency in messaging and brand voice across all communication materials and platforms.
Collaborate with internal stakeholders to gather information and insights for content creation.
Create and coordinate quick responses to issues requiring remediation with relevant business, IT, and risk partners.
Handle multiple projects on tight timelines.
Serve as a subject matter expert for processes, programs, and products related to applicable communications.
What You Have
Excellent written and verbal communication skills.
Strong organizational and project management skills.
Familiarity with various communication channels.
Detail-oriented mindset with a commitment to accuracy and quality.
Highly proficient skills in using communication tools and software.
Strong problem-solving and independent decision-making skills.
Ability to work effectively in a team environment.
Strong sense of ownership, proactive initiative, adaptability, and ability to thrive in a fast-paced, dynamic work environment.
Experience in the financial industry.
Writing sample and document revision required.
Bachelor's Degree in English, Marketing, Communications, or Journalism or bachelor's degree and/or previous experience in customer communications or marketing.
Preferred: 5+ years of experience in the financial industry (preferably marketing- or service-related roles) 1-2 years project management experience
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, veteran status or any other characteristic protected by federal, state or local law.