Levi Ray & Shoup Inc is hiring: User Experience Researcher & Designer in Fort Wo

User Experience Researcher & Designer – Fort Worth, Texas (Contract)
LRS Consulting Services is seeking a User Experience Researcher & Designer for an opportunity with our client in Fort Worth, Texas.

Company Context
Our goal in Marketing is to effectively communicate what makes the company unique to the market we serve so that prospective clients will choose our company as their first choice for planning their financial security. The User Experience Researcher & Designer will be a key member of the Experience Design and broader Marketing team.

Description
In this role, you will create understanding and empathy around user needs, both stated and unstated, for the company, including designers, product managers, developers, and management. You will conduct primary research, exploring the behaviors and motivations of our users through methods such as field visits, surveys, usability testing, user interviews, card sorting, ethnography, and data analysis. Additionally, you will build designs and convey them, along with research, to stakeholders. A key metric for success will be the ability to influence stakeholders.

Responsibilities

Executes design and/or research efforts, gathers insights, and produces UX deliverables + mentors others

Elevates and improves our UX maturity on the teams you support

Understanding and influencing stakeholders and agile teams to improve the user experience

Assists with quantitative and qualitative studies, including consulting on study objectives, creating project plans, survey creation and pretesting, managing contractors, leading analysis, and delivering final reports

Assists in facilitating workshops

Evangelizes the importance of user research & design in all phases of software development, from concept to release

Assists in communicating with all of the company’s wants and needs of the client

Collaborates with business stakeholders, IT, other researchers, marketing, and design leaders to ensure research translates into business impact

Assists with strategizing research into end-to-end client journeys

Works closely with UX and data teams and uses research methodologies to discover, learn, and validate needs within various market opportunities

Creates & validates new designs through ad-hoc or formalized user feedback sessions with internal users or clients

Mentors researchers/designers

Qualifications

A Degree in related studies (Human Computer Interaction, Human Factors, Data Science, Interaction Design, Cognitive Science, Psychology, etc.) or equivalent real-world experience

4-7 years in a UX related role doing research and design

Experience managing qualitative and quantitative research projects, including multi-phase, multi-mode projects

Ability to do design work in tools such as Figma (the primary one we use)

Familiarity with current and emerging KPIs, benchmarks and success metrics (Net Promoter Score, Customer Satisfaction Scores, Customer Effort Score, System Usability Score, etc.)

Experience with survey and measurement tools (e.g., Qualtrics, UserTesting.com)

Experience turning insights into action, with the ability to tell a compelling story about the wants and needs of our clients

Knowledge, Skills and Abilities

A passion for leading and career growth

Caring and compassion for others, including a commitment to psychological safety

Comfortable communicating with and influencing leaders at all levels

Promoting UX maturity and advocating for its value within the organization

Knowledge of UX trends

Genuine passion for problem‑solving, comfortable with ambiguity, and creative in rising to challenges

Comfortable working closely with enthusiastic researchers, designers, product owners, scrum masters, technologists, marketers, and data scientists to drive our customer experience vision

Collaborative approach to projects, continually holding the user perspective while balancing diverse stakeholder objectives

Compensation
The base range for this contract position is $50 – $70 per hour, depending on experience; pay ranges are determined by role, level, and location.

Hiring Process
In some cases, LRS Consulting uses generative artificial intelligence (AI) in support of our hiring processes. LRS takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees.

Equal Opportunity Employer
LRS is an equal‑opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status.

Important Notes

All legitimate correspondence from our recruiting team will only come from an email address ending in @lrs.com. We do not use generic domains such as @gmail.com, @yahoo.com, or @outlook.com.

We never conduct interviews solely via text‑based chat on Microsoft Teams, Telegram, or WhatsApp. All virtual interviews involve a scheduled video or phone call with a member of our team.

LRS will never ask a candidate for payment, fees, or to purchase equipment (e.g., laptops, software) as a condition of employment.

All genuine job opportunities are listed directly on our official careers portal at (https://jobs.lrs.com/).

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