Director, CoE Customer Success — Enterprise Healthcare

Covera Health is hiring a Director of CoE Customer Success to lead the first Center of Excellence Customer Success function. You will advise HR and Benefits executives, own ROI messaging, report on performance, and drive Net Revenue Retention across top accounts.
You will build the CS playbook, manage onboarding, and collaborate with Sales, Operations, and Product to align client goals with Covera’s offerings. This is a remote-first role with periodic travel, 2x per month, to meet clients.

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