Senior Director, Client Services

Senior Program Director – Job Overview

The Senior Program Director is responsible for strategic leadership, operational oversight, administration, and overall management of a large comprehensive patient affordability portfolio. This role ensures the successful delivery of services across multiple programs while maintaining a strong focus on patient experience, client satisfaction, compliance, quality, and operational excellence. The Senior Program Director serves as the primary client‑facing leader, providing executive‑level program updates, leading governance meetings, managing escalations, addressing client concerns, and developing action plans to ensure successful outcomes.
Key Responsibilities

Provide strategic and operational leadership for a portfolio of affordability programs.
Lead and develop high‑performing teams through effective coaching, training, and performance management.
Ensure achievement of client SLAs, quality standards, and compliance requirements.
Serve as the primary escalation point for operational, client, and patient‑related issues.
Build and maintain strong relationships with client stakeholders through regular touchpoints, business reviews, and governance meetings.
Analyze program performance metrics and implement corrective actions and continuous improvement initiatives, using data as a key driver of decision‑making support.
Oversee program budgets, staffing models, forecasting, and resource planning.
Partner with internal departments to support system enhancements, program launches, and operational readiness activities.
Ensure compliance with applicable regulatory, privacy, and industry requirements, including HIPAA, FDA, and manufacturer‑specific guidelines.
Support business development efforts by participating in client presentations, RFP responses, and implementation planning for new programs.
Drive innovation and operational excellence through process optimization, automation, and technology‑enabled solutions.
Maintain a patient‑centric approach while balancing client objectives, operational efficiency, and financial performance.
Qualifications

BA/BS degree preferred; advanced problem‑solving skills and the ability to work cross‑functionally to resolve issues and generate results among potentially conflicting constituencies.
8‑10 years of experience in a market access and/or patient affordability vendor, specialty pharmacy, pharmaceutical company, or healthcare industry partner, including previous management experience.
Strong client management, operational leadership, and strategic planning capabilities.
High level of confidence, integrity, enthusiasm, executive presence, and a personality that fits a fast‑paced, energetic, and proactive organization.
Strong work ethic and the ability to manage others, both direct and indirect reports.
Proven ability to work in a team environment where the majority of team reports up to you and where coaching, mentoring, and delegating is an absolute must.
Exceptional verbal and written communication and presentation skills required to both internal and external clients.
Ability to build strong relationships with peers, across the organization and the senior leadership team.
Excellent interpersonal skills and ability to influence sometimes without explicit authority.
Thorough understanding of business operations and processes required.
Physical Demands & Work Environment

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel, and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy. Although very minimal, flexibility to travel as needed is preferred. This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Benefits

Medical, dental, and vision plans, including HSA‑ and FSA‑eligible options, with Valeris contributing toward premium costs.
Additional health support, including telehealth and Employee Assistance Program (EAP) services.
Company match on Health Savings Account contributions.
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000.
Company‑paid Short‑Term Disability coverage, with the option to purchase Long‑Term Disability.
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting.
Paid Time Off (PTO) and Sick Leave to support work‑life balance.
Team members receive nine paid holidays plus two floating holidays.
Equal Opportunity Statement

Valeris is a proud equal opportunity employer. At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community.
Application Conditions

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards.

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