Manager Customer Service

Become part of the excitement.
As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals.
In this role you will:

Assist the Branch Manager in managing resources within the branch
Supervise and mentor customer service, administrative, warehouse, and transportation functions
Staff all service and administrative functions and monitor performance of related employees
Implement customer-facing service solutions and e-commerce solutions
Set branch schedules, establish procedures, and resolve service failures
Collaborate with Branch Manager in managing profitability, expenses, and assets
What you bring to the table:

SAP and Microsoft Office experience
Supervisory and leadership skills; ability to motivate and support a team
Problem solving and conflict resolution skills
5+ years experience required
2 year degree preferred
Compensation Details:

The expected base salary for this position is starting at $85,000 annually depending on experience. This position is also bonus eligible - based on specific and relevant business metrics.
The Value of Graybar:

Medical, Dental, Vision,

and

Prescription Drug

benefits.
Life Insurance

coverage for you and options for your family.
Save on expenses with

Flexible Spending Accounts .
Enjoy our

Disability Benefits

at no cost to you.
Share in our success with Profit Sharing Plans.
401(k) Savings Plan

with company match to help secure your future.
Paid Vacation

&

Sick Days

to spend time away from work or in case of an illness.
Rest and recharge during our

Paid Holidays

throughout the year.
Take advantage of our

Paid Wellness Day

to focus on preventive care and prioritize your health.
Volunteer with

Community Time Off

to give back to the community.
Predictable Work Schedules

to plan your life: no weekends or nights for most roles.
Celebrate your and others’ achievements with our

Employee Recognition Program .
Reach your career goals with our

Educational Reimbursement

and

Career Development Programs .
And

More Perks

that support your well-being and career growth.
Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.
Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.
We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.
That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.
Equal Opportunity Employer/Vet/Disabled

#J-18808-Ljbffr