Web Content Writer (UX & Customer Support)

Content Writer

Only qualified content writer candidates located near Dallas, TX, to be considered due to the position requiring an onsite presence. Required education: Bachelor's degree in English, communications, journalism, or equivalent experience.
Preferred skills:
Experience with design tools (e.g., Figma, Sketch, or Adobe XD) and project management systems (e.g., Jira, Azure DevOps, or Workfront) a plus.
Experience with conversation design a plus.
Required skills, experience, and abilities:
The content writer is responsible for writing UX content for client/support, including customer-facing articles and troubleshooting tools.
This may include content for both consumer and business audiences.
The ideal candidate can turn technical and legal jargon into plain English while following our brand voice and accessibility guidelines.
Take content from concept to publication, implementing client digital experience standards and business objectives.
Review and collaborate on new and existing support articles and UX comps to deliver the best customer experiences.
Ensure all content follows the style guide, editorial, SEO, and accessibility guidelines as well as client brand voice and tone.
Support scrum teams and collaborate with designers, product managers, developers, business partners, and legal to regularly release new features.
Core competencies & requirements:
Portfolio of support articles and/or UX content that demonstrates an understanding of product design processes and showcases content decisions.
Three to five years' mid-level experience in support content, UX writing, or content design for a consumer or business audience, with some experience managing content projects independently.
Two+ years' experience in content strategy balancing user testing, industry research, and other analytics for marketing and business needs.
Three to five years' experience writing UX for digital spaces (e.g., support articles, account management flows, mobile apps).
Exceptional collaboration skills and comfortable guiding stakeholders through customer journeys.
Experience writing or editing microcopy, including error messages, button labels, or status messages.
Strong attention to detail and a knack for communicating complex concepts clearly and concisely.
Agile or development cycle experience (two+ years preferred).
Roles:
A web content writer translates business partner goals into warm, meaningful, engaging conversations with our customers on client. Responsibilities:
Writes and edits customer-focused copy that meets client brand voice and client style guidelines.
Analyzes and works from a creative brief, marketing brief, or business requirements.
Collaborates with information architects, designers, vendors, and other writers to brainstorm ideas, create concepts, and build a messaging strategy for any given project.
Is proactive, generates ideas, juggles multiple projects/assignments, pays close attention to detail, and meets short turnarounds and deadlines.
Uses excellent communication skills to provide solid rationale for their content choices to win business partners over.
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**