Onsite AV Specialist

About Diversified:
Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.
What to Expect:
At Diversified, you'll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you're ready to grow, create, and make an impact, Diversified is the place to do it.
How You'll Contribute:
The ADOPT Onsite AV Specialist works daily at an assigned client site, providing technical and operational support for audiovisual systems and services. This role requires strong technical expertise combined with exceptional client relationship skills to ensure superior satisfaction and support the renewal and growth of the ADOPT onsite support agreement. Responsibilities include meetings, conference, and event support; inventory management; reporting; preventative maintenance; and troubleshooting system or equipment issues. The Specialist Lead applies advanced technical skills to maintain, repair, and optimize AV systems and infrastructure.
What You'll Do:
Collaborate effectively with Diversified team members and cross-functional departments.
Provide technical support for meetings, conferences, and events.
Identifies and resolves basic AV issues, including checking cables, connections, and equipment functionality.
Sets up and configures standard AV equipment such as projectors, displays, microphones, and speakers.
Participate in ongoing training and work under the guidance of senior technicians.
Delivers a high level of AV, broadcast, and unified communications (UC) support to clients.
Build and maintain strong customer relationships to promote satisfaction and long-term loyalty.
Performs preventative maintenance to ensure client rooms and systems operate optimally.
Troubleshoots system issues using appropriate test equipment to diagnose, verify, and document performance.
Escalate complex issues to Global Service Center agents, field service teams, engineering, or manufacturers as needed.
Collaborate with manufacturers on equipment servicing, including technical support, RMA processing, and repair coordination.
Document work requests, repairs, and events within ticketing systems.
Provides operational support for meetings and events as required.
Maintains accurate daily records of time worked, projects supported, and services performed for reporting and timesheet purposes.
Physical Working Environment:
This role is typically based in an office or corporate environment but may require work throughout a client's buildings or campus.
Work conditions may include:
Accessing equipment in confined or hard-to-reach spaces (under tables, behind displays, ceilings, closets, etc.)
Lifting and handling equipment up to 50 lbs.
Walking long distances regularly
Frequent use of stairs
Exposure to varying temperatures across environments
Managing occasional high-pressure situations due to system issues or client needs

What You'll Bring:
Education & Certifications:
High school diploma or equivalent
Required Skills/Qualifications:
Ability to pass background and driving record checks
Legal authorization to work in the United States (I-9 verification)
Demonstrated ability to build strong client relationships and maintain composure in high-pressure situations
Desired Skills/Qualifications:
1-2 years of AV systems support experience
Post-secondary degree or technical training certification
Client relations or customer service certifications
AVIXA CTS certification or similar industry credentials
Manufacturer certifications (e.g., Biamp, Crestron)
Networking or IT certifications
Experience troubleshooting video walls, DSP systems, and control systems
Familiarity with video conferencing, unified communications, and collaboration platforms
Experience providing in-person technical support to clients
Strong multitasking, organizational, and problem-solving abilities
Proven ownership mindset and solution-oriented approach
Excellent communication and client service skills with reliable follow-through
Strong attention to detail and technical aptitude
Knowledge of computer networking configuration and troubleshooting.
Experience providing in-person technical support to clients
Strong multitasking, organizational, and problem-solving abilities
Proven ownership mindset and solution-oriented approach
Excellent communication and client service skills with reliable follow-through
Strong attention to detail and technical aptitude
What We Offer:
We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance:
Multiple medical plan options to fit you and your family's needs
HSA & HRA company contributions

Dental coverage, including orthodontic benefits, and vision plans
Company-paid benefits
Basic Life, AD&D
Short-Term and Long-Term Disability insurance
Employee Assistance Program (EAP)

Generous paid time off - 3 weeks PTO plus company holidays and floating holidays
401k with company match
Paid maternity leave
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
Commuter benefits
And much more