Engagement Manager (NY)

Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States.

We are looking for an experienced Engagement Manager who is passionate about helping businesses succeed and meet their immediate staffing needs. You will be responsible for nurturing long‑term relationships, identifying ways to expand collaboration, and finding creative opportunities to make our partners across a number of verticals—including retail, business services, and distribution/logistics—successful.

In this role, you will build strong local-level relationships and serve as a trusted advisor to the key users of our platform. You will provide timely product insights and training to ensure adoption and growth of our platform within the customers' businesses.

The Operations team at Wonolo is the oil that keeps the gears turning throughout the lifecycle of a Wonolo customer and the Wonolo worker. You will join a team that loves the Wonolo mission, business strategy, building new opportunities, and growing relationships and you will be on the leading edge of helping shape the future of work.

We welcome qualified candidates located in the New York area and willing to be onsite.
What you'll do:

Partner closely with the key users of our platform to ensure full product adoption into their internal workforce staffing strategy and daily practices

Grow, retain, and manage key user relationships within a book of business

Develop a deep understanding of the users’ goals and effectively solution the product and tailor the user experience

Discover, identify, and close new opportunities in partnership with account growth and sales, using a sales qualification framework

Conduct weekly in-person meetings and on-site customer visits to strengthen relationships, identify expansion opportunities, and drive revenue growth

Participate in customer and user kick-off calls, lead post-launch reviews, and quarterly business reviews with users to align on upcoming opportunities

Conduct regular and recurring touchpoints with all of the users in your book of business to ensure retention and growth with each user and customer venue

Partner closely with Customer Operations, and Product teams to make sure customers have the best possible experience

Own the launch of new venues and customers within your assigned markets

Travel as needed for customer relations (up to 60%)

Who you are:

4–6+ years of account management, consultative business development experience or Customer Success.

Experience building large enterprise client relationships while also discovering and closing revenue-generating opportunities

Experience selling into or supporting clients in light industrial or HR/procurement organizations

A self-starter with strong organizational, analytical, and communications skills (both written and verbal)

Located in NY area with the ability to travel to client sites.

Nice to haves:

Staffing experience

Experience with 2-sided marketplaces

Start-up experience

Experience using Salesforce

Experience using Business Intelligence (BI) Tools (extra points for Looker experience)

Experience using the MEDDPICC sales qualification methodology

Pay Range:
The expected pay range for this position is $106,000 - $127,000 OTE (base ranging $82,000-91,000, commission ranging $24,000-36,000). Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, and years and depth of relevant experience. Additionally, this role is currently eligible to participate in Wonolo’s equity plan as well as a range of health and wellbeing, retirement savings, and other benefits within a holistic total rewards offering.

Benefits and Perks:

The opportunity for growth in a mission-driven and well-funded start‑up

Meaningful equity

We pay 100% of the medical/dental/vision insurance premiums for you

Generous parental leave plan

Cell phone reimbursement and company laptopRetirement plans as well as life and disability insurance

Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and wellbeing courses

We encourage a healthy work‑life balance and offer flexible schedules, an open vacation policy

Team outings, happy hours, company off‑sites, and more!

Wonolo is an equal‑opportunity employer. We work to ensure all people feel supported, empowered, and connected at work. A big part of this effort is through our support for members and allies of Employee Resource Groups. Individuals seeking to work at or with Wonolo are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

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