Director of Sales Operations

IANS is looking for a Director of Sales Operations to lead the operational foundation of our revenue organization. This is a strategic and execution-oriented leadership role — responsible for how our Sales teams are measured, enabled, and run. The Director will lead the Sales Ops function, set the operating model for the revenue team, and serve as the primary GTM liaison to TechOps on all Salesforce and CPQ matters

Serve as the primary GTM liaison to TechOps for all Salesforce needs — translating business requirements into clear, actionable requests and ensuring GTM priorities are reflected in the roadmap

Bring solid working knowledge of Salesforce architecture to every conversation — enough to write a clear spec and sanity-check TechOps work, without needing to build it yourself

Partner with TechOps on CPQ enhancements — quoting flows, product catalog, pricing rules, approval workflows — by translating GTM requirements clearly, not by configuring CPQ directly

Own GTM-side data governance: define field standards, hygiene rules, and usage policies; hold the revenue team accountable to them

Act as the connective tissue between GTM stakeholders (Sales, Marketing, Finance, CS) and TechOps — ensuring both sides speak the same language and projects don’t stall in translation

Own the Sales Ops function end-to-end: define the operating model, set the cadence, and hold the team accountable to results

Drive strategic planning cycles: territory design, quota setting, segmentation, and annual capacity modeling in partnership with Sales leadership and Finance

Identify and eliminate systemic friction in the revenue motion — from lead routing to close to renewal — through process redesign, automation, and cross-functional alignment

Partner with Finance on revenue recognition, bookings reconciliation, and commission accuracy; ensure Sales Ops is a trusted partner in financial planning

Own the Deal Desk function end-to-end: approval policy, discounting guardrails, non-standard terms review, and contract turnaround SLAs

Directly manage a Deal Desk contractor — set priorities, review their work on complex or time-sensitive deals, and be the quality-control backstop

Serve as the final escalation point for deal structuring questions that fall outside standard approval thresholds

Continuously tighten Deal Desk workflows in partnership with Sales, Finance, and Legal to reduce cycle time without sacrificing deal quality

Reports to: VP of Revenue Operations

Benefits

Social: Monthly ‘Club IANS’, annual summer outings, team events and social gatherings

Work Environment: Hybrid (2 days/week) in our vibrant Boston office with a weekly lunch stipend

Work/Life Balance: PTO, paid holidays, sick time, Summer Fridays

401(k) Program: Fidelity 401(k) plan with company match

Employee Recognition: Annual incentive program, monthly shout outs and peer-to-peer recognition

Health Coverage: Medical, dental & vision, deductible reimbursement, fitness stipend, Calm app

Pre-Taxed Benefits: Dependent care FSA, healthcare FSA, transit, parking

Volunteer Opportunities: Employee-led community volunteer initiatives, paid volunteer day

The right candidate is equally at home in an executive strategy conversation and a TechOps sprint review: a systems thinker who builds with rigor, leads with data, and moves fast without leaving process debt behind8–12+ years in Sales Operations, Revenue Operations, or a closely related GTM function, with at least 2–3 years in a leadership or director-level roleWorking knowledge of Salesforce architecture — comfortable reading flows, validation rules, and data models well enough to write a clear spec and partner with TechOps; Salesforce Admin certification a plus, not requiredFamiliarity with CPQ concepts — quoting flows, pricing rules, approval workflows — enough to partner with TechOps on requirements; hands‑on CPQ configuration experience a plus, not requiredProven track record as a GTM–TechOps liaison: you’ve successfully bridged business requirements and technical execution in a high‑growth B2B environmentExceptional cross‑functional communicator: equally credible in a TechOps architecture review and a board‑level pipeline discussionFluency with modern RevOps and AI tooling — Gong, Clari, LLMs, automation platforms — and a genuine curiosity about what’s nextStrong strategic instincts backed by analytical rigor — you build frameworks, not just reports, and you know how to move from data to recommendation to actionExperience leading or growing a small team; you develop people and know how to build a function’s culture and capability over time.

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