Sales Operations Manager

Sales Operations Manager

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live. We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day. At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that's how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.
The Sales Operations Manager is a commercial execution leader responsible for bringing process discipline, business visibility, and operational rigor to a complex, long-cycle sales environment. Reporting to the Director of Sales Strategy & Operations and working closely with Business Development leadership, this role translates systems, data, research, and cross-functional inputs into stronger commercial execution across Business Development and Partnerships. This is a hands-on operations role designed for a consultative sales environment where complex enterprise opportunities progress over extended sales cycles and require sustained engagement, strong information management, and coordinated execution. The Sales Operations Manager helps ensure leadership has a clear view of the business, opportunities advance with appropriate structure and follow-through, and the team has the information, materials, and processes needed to operate effectively. Key areas of responsibility include pipeline governance and structured reviews, CRM reporting and data quality, Weekly and Monthly Business Review preparation, commercial data and research, sales-platform adoption and campaign support, proposal and RFP development, sales enablement, and coordination of cross-functional commercial initiatives. The role is expected to identify gaps, organize complex inputs, develop strong first-pass work, and help establish repeatable processes that improve execution and reduce reliance on informal knowledge and one-off effort.
Located at our office in Naperville, IL. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.
Responsibilities include but are not limited to:
Support pipeline visibility, business reviews, forecast interpretation, and executive reporting to help leadership understand opportunity movement, risks, priorities, and required actions.
Maintain CRM processes, reporting dashboards, and data-quality standards while identifying information gaps and translating business needs into practical reporting, process, or system improvements.
Gather and synthesize internal data, external research, account intelligence, and business inputs to support prospecting, opportunity strategy, presentations, case studies, partner materials, and other sales-enablement needs.
Support RFP responses, proposal development, contracting coordination, and related commercial projects by organizing contributors, developing first-pass content, maintaining process visibility, and preserving reusable knowledge.
Improve the adoption and effectiveness of sales engagement, prospect-intelligence, and opportunity-sourcing platforms while supporting outreach campaigns, performance tracking, onboarding, and future BDR operating needs.
We're Excited if this is You! Experience and Qualifications of the Role:
5+ years of progressive experience in Sales Operations, Revenue Operations, Commercial Strategy, Business Operations, or a closely related B2B function.
Experience supporting complex, consultative, or long-cycle enterprise sales processes.
Demonstrated impact on pipeline visibility, data quality, deal execution, operating discipline, or sales-team productivity.
Advanced CRM proficiency, including dashboard creation, reporting, data management, pipeline governance, and business-requirements development.
Experience preparing structured pipeline reviews, business-performance reporting, or executive-level commercial updates.
Strong analytical, research, and writing skills, with the ability to translate information from multiple sources into clear business narratives and usable outputs.
Experience supporting RFP, proposal, or other cross-functional commercial processes.
Familiarity with sales-engagement, prospect-intelligence, data-visualization, proposal-management, or workflow-automation tools.
Proven ability to manage multiple priorities, coordinate stakeholders, and move ambiguous assignments toward practical outcomes.
Experience in a private equity-backed, high-growth, performance-driven, public-sector, utility, or similarly complex commercial environment is preferred.
Computer skills Needed to Perform the Job:
CRM platform -- Advanced proficiency in pipeline management, dashboards, reporting, and data quality.
Sales engagement and intelligence platforms -- Proficiency in campaign support, account research, activity reporting, and platform adoption.
Microsoft Office Suite -- Expert-level Excel or Google Sheets skills and strong PowerPoint or Google Slides capabilities for analysis, performance reporting, and commercial-content development.
Data visualization tools -- Experience developing dashboards and clear performance reporting.
Collaboration and workflow tools -- Experience coordinating cross-functional work and maintaining shared information and deliverables.
Preferred:
Proposal automation or RFP response platforms
Workflow automation tools for process design and operational efficiency
Project management tools for cross-functional coordination and timeline management
Education:
Bachelor's degree in Business, Marketing, Analytics, Information Systems, or a related field required. Equivalent professional experience in Sales Operations, Revenue Operations, or a comparable commercial execution function will be considered in lieu of a degree.
Competencies:
Interpersonal Savvy
Process Management
Managing and Measuring Work
Organizing
Priority Setting
Written Communications
Can deal comfortably with more senior managers
Equal Opportunity Employer