Client Services Director

Client Services Director

Lead People. Solve Challenges. Create Impact. Build Your Legacy.
Location: Havertown, PA

On-Site Employment Type: Full-Time, Exempt
Turn Complexity Into ImpactWith People at the Center

At Visiting Angels, exceptional care is built on empathy and exceptional leadership.
We are seeking a Client Services Director who knows how to lead people, solve complex challenges, build strong relationships, and create an environment where both clients and team members thrive.
This is a high-impact leadership opportunity for an experienced service and operations leader who is energized by complexity and motivated by the opportunity to build something meaningfulboth professionally and personally.
If you have led teams in hospitality, luxury hotels, healthcare, senior living, or another high-touch service environment, we want to hear from you. Leaders with experience at organizations such as Marriott, Ritz-Carlton, Four Seasons, Hilton, Hyatt, and other premier hospitality brands are strongly encouraged to apply.
You may be coming from a hotel General Manager, Director of Operations, Rooms Division, Guest Services, or Hospitality Management background. If you understand how to lead people, deliver an exceptional client experience, manage competing priorities, and create order in a fast-moving environment, your experience may translate exceptionally well to this role.
This is not simply an operations position.
It is a leadership opportunity for someone who wants to care, grow, build a career, increase their earning potential, and create a lasting legacy.
This is a fully on-site role based in Havertown, PA.
Who You Are

You are a people-first leader who brings out the best in others and understands that strong results begin with a strong team.
You are:
A proven leader with experience managing service, care, hospitality, or client-focused teams
Comfortable managing complexity and solving problems others may find overwhelming
Skilled at building relationships while also holding teams accountable
Calm, composed, and decisive in high-pressure or emotionally sensitive situations
A natural coach, mentor, and culture builder
Someone who sees the big picture but is willing to roll up your sleeves and get involved
Enterprising and ambitiousmotivated to build a meaningful career, create a future for your family, and leave a legacy of your own
What You'll Do

Lead, Inspire & Develop a High-Performing Team

Provide leadership and direction to the overall office team, including Operations, Wellness, and HR, with Marketing as a dotted-line function
Develop and mentor leaders and team members across the organization
Build a collaborative, accountable, and solutions-focused culture
Serve as a visible cheerleader and supporter for all office functions
Lead Operations With Precision

Oversee intake, scheduling, case management, caregiver assignments, and recruitment functions
Coordinate hundreds of moving parts to ensure the right support is in place at the right time
Help solve daily operational challenges, including client/caregiver matching and continuity of care
Partner with the Recruitment team to support strong hiring decisions and talent acquisition
Support the Wellness team with assessment and supervisory visits when needed
Champion the Client & Caregiver Experience

Lead with a Client First mindset
Monitor satisfaction metrics and address escalations with empathy, urgency, and professionalism
Elevate every touchpoint of the client and caregiver experience
Ensure families and team members feel heard, valued, and supported
Solve Problems & Improve Systems

Identify gaps in processes, systems, and workflows
Design and implement smarter, more effective solutions
Break complex challenges into manageable, actionable steps
Anticipate issues before they become problems and create sustainable solutions
Build Alignment Across Teams

Collaborate with other Visiting Angels offices and cross-functional teams to leverage best practices and synergies
Create alignment across departments and ensure shared accountability for client outcomes
Step in and support the team wherever needed
Participate in an on-call rotation approximately every 23 weeks
Protect Compliance, Quality & Trust

Uphold industry standards, state regulations, and quality documentation requirements
Maintain consistency and reliability in the delivery of services
Protect the trust that families place in Visiting Angels every day
What You Bring

Bachelor's degree preferred
10+ years of experience leading people and service operations in healthcare, hospitality, luxury hospitality, senior living, or another client-focused industry
Proven experience managing managers and leading diverse teams in high-pressure environments
A track record of building strong teams and improving operational performance
Exceptional problem-solving and decision-making skills
Strong emotional intelligence and the ability to navigate sensitive conversations with clients, families, and team members
Strong communication, coaching, and relationship-building skills
Technical proficiency with Microsoft Office and scheduling/CRM systems
Flexibility to support the team during occasional evenings or weekends
Willingness to participate in on-call responsibilities
Hospitality Leaders: Your Experience Matters Here

If you have built your career in luxury hospitality or hotel operations, you already understand many of the skills this role demands:
Leading people. Delivering exceptional service. Managing complexity. Resolving escalations. Creating consistency. Building a culture of excellence.
Experience with Marriott, Ritz-Carlton, Four Seasons, Hilton, Hyatt, or other high-end hospitality organizations is highly relevant and strongly encouraged.
Why Join Visiting Angels?

Because your leadership will directly impact lives.
Every team member you develop, every challenge you solve, and every process you improve helps create better days for seniors and their families.
At Visiting Angels, this is more than a job. It is an opportunity to:
Lead with purpose
Build and develop a high-performing team
Solve meaningful, complex challenges
Create a culture of excellence and compassion
Grow your career and earning potential
Build a legacy that matters
We are looking for a leader who is ready for bigger and better thingsprofessionally, personally, and financially.
If you are a proven people leader from healthcare, hospitality, or luxury hotel operations and are ready to make a meaningful impact, we want to meet you.
Apply today and take the next step in building your legacy.
ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.