Director (AVP) - Prime Brokerage Client Operations

We're seeking someone to join our team as a Director in ISG Equity Operations within Prime Brokerage Client Operations. This is a senior, hands‑on technical role, designed for an experienced operations professional who brings deep product and process expertise, a strong risk mindset, and a passion for delivering best‑in‑class client service. The successful candidate will operate as a trusted subject‑matter expert, partnering closely with global stakeholders to support complex operational processes across global markets. In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Team Specialist position at Director level within Product Support & Services, which is responsible for providing transaction support and managing post‑execution processes.
What you’ll do in the role Execute and oversee complex operational processes across the full trade lifecycle, from execution through settlement
Serve as a subject‑matter expert for Prime Brokerage Client Operations, supporting Equity and Fixed Income products
Investigate and resolve complex client and market breaks, driving root‑cause analysis and sustainable process improvements
Identify operational risk in day‑to‑day activities and escalate issues appropriately with clear, data‑driven recommendations
Partner closely with global stakeholders across Operations, Business Units, Technology, and Risk & Control
Contribute to and support global projects and change initiatives, with a strong focus on disciplined execution
Provide clear, timely reporting and insights to senior management and key stakeholders
Ensure operational procedures are accurate, current, and consistently adhered to
Manage client‑facing operational activities, including trade amendments, client queries, and reporting within agreed service levels
What you’ll bring to the role Act as a culture carrier across Operations, demonstrating Morgan Stanley's core values of Doing the Right Thing, Putting Clients First, Leading with Exceptional Ideas, and Giving Back
Qualifications & Experience Strong understanding of the end‑to‑end trade lifecycle, from execution through settlement
Proven experience within Client Operations, including break and fails management
Demonstrated ability to design, assess, and implement operational procedures and controls
Deep subject‑matter expertise with the ability to balance client requirements against firm risk and control standards
Ability to operate independently, set priorities, and resolve complex, non‑standard issues with minimal supervision
Strong risk awareness and control mindset
Experience supporting or delivering operational projects and change initiatives
Strong communication skills and the ability to partner effectively with global stakeholders
Proficiency in Microsoft Office applications
Typically, 2+ years of relevant experience required; materially more experience expected at Director level
Morgan Stanley is an equal‑opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

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