Vice President OF Client Services

Vice President, Client Success

Overview
Our client seeks a Vice President, Client Success, to lead their organization’s nonprofit sales team. The role is responsible for driving revenue growth, scaling client partnerships, and building a high‑performing sales team focused on direct mail and integrated multi‑channel fundraising solutions.

Key Results Area

Own overall revenue growth for the nonprofit sales portfolio, with accountability for new business, renewals, and expansion

Establish sales targets, pipeline management standards, and forecast discipline across the team

Partner with executive leadership to define market positioning, pricing strategies, and growth priorities

Lead, coach, and develop a team of five client success and sales directors

Build a performance‑driven culture focused on consultative selling, data fluency, and long‑term client value

Implement sales methodologies, training programs, and performance management frameworks

Serve as executive sponsor for key national nonprofit relationships

Lead strategic planning, quarterly business reviews, and multi‑year growth roadmaps

Identify and execute upsell and cross‑sell opportunities across creative, data, analytics, production, and emerging channels

Guide the design and sale of integrated fundraising programs across direct mail acquisition and retention, reactivation and donor lifecycle strategies, and digital and multi‑channel solutions

Ensure all programs align for creative strategy, audience insight, predictive modeling, and ROI optimization

Maintain full P&L awareness across client portfolios

Build and review financial models for acquisition cost, ROI, donor lifetime value, and margin performance

Translate performance data into actionable commercial strategies

Drive adoption of AI‑driven planning and optimization across the sales organization

Champion the sales teams’ use of proprietary platforms

Partner with Strategy and Analytics teams on file audits, performance diagnostics, and innovation pilots

Skills & Qualifications

Minimum of 12 years of experience in fundraising, direct mail, or marketing services

Bachelor’s degree in Business Administration, marketing, or a related field; MBA is preferred

Demonstrated leadership of sales or client success teams

Proven track record of revenue growth and enterprise client expansion

Experience selling complex, multi‑service solutions to national nonprofits

Strong verbal, written, and interpersonal communication skills

Able to think strategically while translating marketing trends into scalable sales strategies

Deep comfort with performance metrics and ROI frameworks

Strong financial modeling, forecasting, and deal structuring skills

Prior experience with technology such as CRM, marketing platforms, and AI‑driven analytics

We are an equal opportunity employer and we encourage qualified candidates from all backgrounds to apply.

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