Marketing Services & Operations Manager

Chubb Benefits is seeking a Marketing Services & Operations Manager to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

JOB SUMMARY
The Marketing Services & Operations Manager is responsible for overseeing the delivery and maintenance of marketing collateral for both print and digital production. This role provides editorial support and manages the development and ongoing needs of the integrated marketing platform, Marketing-on-Demand. The Manager collaborates with business partners to create scalable processes and solutions that align with product, brand, legal, and regulatory guidelines. This position also manages workflow assignment, invoice processing, compliance service requests, and serves as the primary liaison with external vendors and partners.

RESPONSIBILITIES

Maintain and deliver marketing collateral to clients for both print and digital production

Assist with the development and maintenance of marketing needs for the integrated marketing platform, Marketing-on-Demand (MOD)

Collaborate with business partners to create scalable processes and solutions aligned with product, brand, legal, and regulatory guidelines

Manage workflow assignment (traffic management) for all marketing services job requests

Process all Boost invoices

Test all MOD uploads and coordinate User Acceptance Testing (UAT) for all MOD customizable jobs

Support production and execution of product materials, ensuring timely and accurate delivery

Peer review all in-flight jobs for quality and accuracy

Participate in department meetings to discuss processes, project status, and continuous improvement

Communicate effectively with inter-departmental stakeholders

Collaborate with initiative managers and marketing teams to meet project timelines

Serve as the main day-to-day contact for clients, suppliers, and external partners, providing timely responses to all inquiries

Ensure high quality standards in all client deliverables

Collaborate with production facilities to ensure conformance and delivery of KPIs

Identify and implement improvements in the efficiency and effectiveness of sales account operations

Perform other related duties and participate in special projects as assigned

Demonstrate an interest in learning about corporate value propositions to provide expertise over time in product and enrollment marketing

COMPETENCIES

Relationship-Builder: Builds strong working relationships and maintains an exceptional client service mindset

Problem Solving: Takes an organized and logical approach to issues, looks beyond the obvious, and develops insight into problems

Continuous Learning: Demonstrates a desire and capacity to expand expertise and grow professionally

Initiative: Willingly does more than required, meets objectives with minimal supervision, and is self-motivated

Adaptability: Redirects efforts in response to changing circumstances and effectively prioritizes competing demands

Results Orientation: Executes on plans, drives for results, and takes accountability for outcomes

Values Orientation: Upholds and models Chubb values, acts ethically, and fosters high collaboration

Detail Oriented: Exceptional attention to detail and timely delivery

Creativity: Ability to develop alternative methods when traditional approaches aren’t successful

SKILLS

Ability to thrive in a fast-paced environment

Passionate, eager to learn, and open to sharing ideas

Ability to work independently and as part of a team

Excellent project management and multitasking skills

Positive attitude and strong collaboration skills

Highly proficient with Microsoft Word, Acrobat Pro, and PowerPoint

EDUCATION AND EXPERIENCE

5+ years’ work experience in marketing operations, production, or related field

OUR BENEFITS
As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work.

Health insurance

A company-match 401(k) plan

Disability insurance

Life insurance

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