Digital Media Services Manager

Full job description The SEBPO Digital Media Services team is searching for a talented Digital Media Services Manager to join our team of subject matter experts responsible for leading the onboarding and implementation of BPO services and solutions. SEBPO client needs span across media planning and buying, creative, technical, ad operations, and data solutions. Our ideal candidate will deliver successful client service onboarding projects and lead strategic initiatives that improve SEBPO’s digital media planning and buying service offering and capabilities.
RESPONSIBILITIES Partner with Sales and Client Development to scope new media planning and buying opportunities
Develop custom SEBPO services, solutions, and project plans based on customer requirements
Lead new client onboarding and implementation projects across a portfolio of clients and global service delivery teams
Enable new SEBPO teams and resources to achieve media planning and buying objectives based on service level agreements across a variety of tasks and platforms
Collaborating on Campaign Briefs
Perform Audience and Brand Research
Creating Media Strategies
Developing Digital Media Plans
Executing Campaigns
Managing Campaign budgets
Optimizing Campaigns
Deliver Campaign Reporting and Insights
Establish best practices, training curriculums, and Standard Operating Procedures for Media Planning and Buying teams
Lead and participate in departmental initiatives
Enable Sales & Client Development
Optimize Onboarding
Cross-functional Upskilling and Training
Enhance Service Capabilities
Develops positive working relationships within the department, the company and the client
Proactively identifies/resolves/escalates issues
Assists in the hiring of new employees
Stay apprised of industry standards, new media programs/trends, and competitive landscape

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