Customer Service Department Manager

Job Summary

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!
Benefits

Weekly pay
Scheduling flexibility
Paid parental leave
Paid education assistance
Team member discount
Development programs for advancement and career growth
Medical coverage
Dental coverage
Vision coverage
Responsibilities

Engage with team members in span of care to ensure they receive onboarding, training, development, and coaching.
Identify and engage talent, support career discussions, and build a diversified talent pipeline for store and leadership roles.
Conduct candid discussions to uphold Meijer standards and enable growth within the organization.
Account for area operations and financial results by executing corporate plans, managing services and products, maximizing sales and productivity, and owning budget line items in the P&L.
Drive safety and compliance, oversee store condition management, and follow all procedures.
Ensure Team Leaders and Leads provide guidance, assign daily work assignments, and address training needs.
Direct Leads and Team Leaders, and be accountable for area operations, financials (shrink, productivity, safety, scheduling, forecasting staffing needs, and conflict resolution).
Implement process improvements and serve as a steward of Meijer culture.
Recognize, give feedback, coach, manage performance, train and develop staff, and plan succession.
Qualifications

Bachelor’s degree or equivalent experience.
Minimum 4+ years of retail/grocery or customer service experience.
Progressive leadership experience preferred.
A passion to provide industry-leading service.
Demonstrated ability to communicate clearly and provide precise direction.
Demonstrated ability to analyze financial and statistical information and make informed decisions.
Proven ability to lead an organization that maintains safe work practices.
Proactive and creative thinking applied to business challenges.
Thorough understanding of seasonal and diverse merchandising to meet customer needs and drive sales.
Strong business acumen and innovative attitude to set industry standards.
Commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.
Meijer is an Equal Opportunity Employer, fostering a diverse and inclusive workplace. We are committed to treating all persons with dignity and respect. Meijer's policy is to not discriminate because of any applicant or team member's race, color, national origin, sex, sexual orientation, gender identity or expression, pregnancy, religion, age, physical or mental disability, uniformed service or veteran status, or any other lawfully-protected classification.

#J-18808-Ljbffr